Welcome to the BALANTIA
Welcome to the BALANTIA subscription app. Using the App, the services offered through it, and the content are subject to these terms of use, as they apply at any given time, which also make up the agreement between BB GROUP MONOPROSOPI I.K.E. and any person using the App and its services. Every user of the App is automatically considered to have full knowledge of, and to agree with, the content of the terms of use detailed below.
1. INTRODUCTION – ACCEPTANCE OF TERMS OF USE
The following General Terms and Conditions of Use of the Application and the service (hereinafter "Terms of Use"), as they apply each time, define the terms and conditions under which the service (hereinafter the "Service") described below is provided and constitute the legally binding terms and conditions between BB GROUP MONOPROSOPI I.K.E. (hereinafter the "Company") and those who download the Application and gain access to and/or use it.
Please read the entire text of the Terms of Use, as it constitutes the complete text of the contract you have entered into, upon your registration, with the Company. If you disagree with any term or with all of them, you must not use the BALANTIA Application and you must not register to the platform or use it.
By downloading the App and accessing and browsing the App and/or registering or/and using the App BALANTIA (hereinafter the "App"), in any capacity, you confirm that you have read, understood, and unconditionally accept these Terms of Use (including the Personal Data Protection Policy). Downloading the App and/or registering as a user (hereinafter "User") on the App or the website and/or using the Service means you automatically and unconditionally accept and comply with these Terms of Use, and every time you access the platform and use the Service, you confirm once again that you agree with the Terms of Use, which may be amended without prior notice.
2. PROVIDER - DESCRIPTION OF SERVICE
2.1. Service Provider
The application BALANTIA is provided by the Private Capital Company named BB GROUP MONOPROSOPI I.K.E., headquartered in Piraeus at 2 Kythiron Street, PC 18541, Greece, with VAT number 801898550, Tax Office KE.FO.D.E ATTIKIS, with GEMI number 165405309000, email support@balantia.app.
2.2. Short description
The application BALANTIA (mobile application) is a subscription app, which gives you a supportive environment to manage your energy intake and weight, as well as your intake of certain nutrients.
The Company created the "BALANTIA" app for use on mobile devices, which will use any information or element (like documents, files, texts, charts) included in it (hereinafter "the Content"). The use of the App, the Services offered through it, and the Content are subject to these Terms of Use, as they apply each time, which form the agreement between the Company and every person who installs and/or uses the App and its Services.
By entering/recording their anthropometric and personalized features, the User instantly gets a view of the daily calorie intake limit they need to meet, in order to reach the desired adjustment (loss, gain, or maintenance) of their weight. The User can shape their daily diet composition, based on their preferences, and at the same time, special diagrams guide them, so they enjoy nutritional sufficiency and calorie control. On top of that, through the App, incentives are offered to the User to start some type of exercise or, if they already work out, keep going, since the type of exercise and its duration are declared, and the App calculates the calorie surplus the User can consume, depending on their activity.
Also, the BALANTIA app can provide nutritional information of a food item by taking a photo or scanning a barcode, for the foods of your choice.:
3. YOUR ACCOUNT – NOTIFICATIONS
3.1. Account creation – entering information
Access to the Service is achieved through the BALANTIA (mobile application), which is accessible through compatible portable electronic devices (smartphones), with IOS or Android software, available for download and use on the AppStore and PlayStore (hereinafter “Application Platform”). Using the App requires creating a personal account, within the App, via third-party applications (email, Google, Facebook, Apple). User registration to the Service is fast and easy: you enter an email address and then get a link sent to the email you provided, or you sign up through Google, Facebook, Apple. The Company collects this data as part of its legitimate interest in recognizing App Users every time they request access to it, and also for the security of the Users themselves. The company is not responsible if a third, unauthorized person, hacks the User’s accounts in other applications, resulting in access to the User’s Account and data held in the BALANTIA.
Once your registration is complete, your account is activated (hereinafter “Account”). The App’s communication system will notify you with an email to the address you provided when you created your Account.
3.2. Account Information
You need a User Account to use the App's Services. Make sure your Account information (meaning the details you give when you sign up in the App) is complete, accurate, and correct. Every User Account can't be transferred and any rights to it stop if the Account owner dies. If anything changes in your Account info, you need to update it by changing the relevant Account fields.
3.3. Access to Your Account
You're responsible for any activity that happens on or through your Account. To keep your Account safe, keep your password secret. Don't reuse your Account password on other services. Unless you have rights set by law, if you forget your password and can't verify your Account in any other way in the App, you get that your Account might be unreachable to you and all data linked to your Account might not be recoverable.
The User is required to keep the password for the Application secret and not to disclose it to any third party. If the User believes that the password has been stolen or revealed to a third person, they must change it; otherwise, they are solely responsible for their actions or omissions in the Application.
A service is provided for the password change process to your Account in the Application, as long as you use the email account you used for your initial registration in the user registration and identification system of the Application.
IMPORTANT NOTICE: You understand and accept that, in case the "User" registered through third-party applications (email, Google, Facebook, Apple) and the User loses access to those applications, either due to loss of passwords or loss of control because of unauthorized access by others (hacking), the user may also lose access to the Application and the BALANTIA Services.
3.4. Notifications
The App may send you notifications, including announcements, about the Services and notifications about these Terms of Use, through, without limitation, email, text messages or SMS, MMS, or in-app messages, posts on the Services, and more. The App may also send you notifications, ads or other kinds, advertisements, product placements or display data (images, videos etc) related to products or offers to get them. You accept to receive these notifications through any and all of the above means.
3.5. Conditions
I. Use. You agree that you are allowed to use the App according to current law. This App can only be used by natural persons who don't fall under the exceptions mentioned below. If you use the App on behalf of someone else, you state that you have the legal authorization to accept these Terms of Use on that person's behalf.
Important note: The Application is not intended to provide telemedicine services or, in general, any kind of general or specialized medical services and the Content and information included here do not substitute clinical examination or medical/pharmaceutical care and attention or dietetic supervision, which might be required, depending on each individual's health status, nor should they be considered as an encouragement for a specific action or omission. Resorting to a specialized professional for guidance or for solving/dealing with medical or similar problems is irreplaceable and necessary.
II. Age. If you are under 18 years old (as defined in the Exceptions section below), you can't register for the Application.
III. Inclusion in Exception cases. If you fall under any of the "Exceptions" categories, as set out in this subsection, you can't register for the Application.
The following categories of individuals are excluded, as mentioned above, from using the Application:
- Minors under 12 years old.
- Minors under 18 years old, unless they have guardian consent.
- Individuals who are receiving any type of medication or are under medical supervision for any reason (for example, people with chronic conditions, pregnant women, etc), or individuals who have been expressly advised by a doctor not to follow any kind of diet or exercise, or have allergies or other conditions and/or diseases, unless they have a medical certificate or written instructions from a doctor stating they are able to follow a calorie-counting diet and always under the guidance and advice of their healthcare professional.
When you create a new User account in the Application, you automatically confirm and acknowledge that you don't fall under the above Exclusions.
BY ACCEPTING THESE TERMS, AS SET OUT ABOVE, YOU EXPRESSLY AND UNCONDITIONALLY STATE THAT YOU HAVE THE LEGAL AGE THAT ALLOWS YOU TO BE BOUND BY THESE TERMS REGARDING THE USE OF THE APPLICATION AND THE SERVICE AND THAT YOU ARE OPERATING LEGALLY AND HAVE OBTAINED ALL NECESSARY APPROVALS AND LICENSES FOR YOUR REGISTRATION ON THE PLATFORM AND THE USE OF THE SERVICE.
4. USE
4.1. Use of the Application and Services
You are required to follow the guidelines or policies related to the App and the provided Services. You are not allowed to misuse or obstruct the Services or attempt to access them using other methods except the interface and instructions provided. You may use the Services only as permitted by law. You are not allowed to use the Services or any part of them for any commercial purpose. User registration and participation are personal, non-transferable, and non-assignable. The User is responsible for the accuracy, truthfulness, and updating of the data recorded/entered in the App. The App relies exclusively and solely on the User’s statements regarding the data and information they record/enter on the platform, as well as the personal data that Users record/enter during registration or later on the platform, and also the data and information generated or transmitted to the platform by them or through it, in the context of using the app, the Terms of Use and the Privacy Policy. By registering, the User gives their consent for the collection and processing of their data and information, based on the present Terms of Use and the Company’s Privacy Policy, which Terms of Use and Privacy Policy the User declares to have read, understood, and accepted.
4.2. How to use the App
To use the services of the Application, you are required to:
I. Accept the Terms of Use and consent to the Application's Privacy Policy.
II. When signing up, fill in the required personal information each time, fully and accurately.
III. Update it right away for any changes.
You have to make sure that the information related to your Account (that is, the details you provide when signing up for the App) is complete, accurate, and correct.
It's agreed clearly that the User is solely responsible for the accuracy and correctness of the information, data, and details they record/enter in the Application during registration or use.
5. REGISTERED USER BEHAVIOR
You agree not to use the Services for the following purposes:
I. To make available any content that is harmful to children, threatening, offensive, harassing, damaging, slanderous, vulgar, obscene, defamatory, invasive of others' privacy, hateful or inappropriate, as racist, offensive regarding ethnicity, religion, gender, political preferences, social class, as well as personal choices and preferences, or otherwise inappropriate or illegal,
II. To violate any applicable laws or regulations,
III. To impersonate any person or entity, or to forge or manipulate headers or identifiers to conceal the origin of any content included or transmitted via the Service,
IV. To make available any content which you do not have the right to make available or which violates any patent, trademark, trade secret, copyright, or other ownership rights of any person or entity,
V. To publish content that contains advertisements or other buying or selling activities without prior written consent,
VI. To make available viruses or other software code, computer information and internet technologies, malicious files, programs or content designed to disrupt, interfere with, destroy or limit the functionality of the App or affect other users or
VII. To obstruct or disrupt in any way the Services or the servers, systems or networks connected to the Services.
5.1. Indemnification
If, despite the explicit relevant prohibition, you use the App for commercial purposes in violation of the Terms, you are obligated to protect against any losses or damages and to indemnify the Company from any claim or legal action that arises from or in connection with the use of the Services or the breach of these Terms, including any obligation or expense incurred for the cost of handling claims (including claims due to negligence), losses, damages, lawsuits, judgments, general legal expenses, and attorney's fees.
6. COMMENTS – SUGGESTIONS
You accept that any recommendation, idea, proposal, suggestion, comment, or other reference (hereinafter "Comments") that you may submit, exclusively and only, by sending an email message to the official email account: support@balantia.app, regarding the App and the Services, may be used by the Company, without any notice, obligation, limitation, refund, or compensation to you, for the improvement of the provided Services and the upgrade of the App's software.
7. PRICING POLICY
I. Subscription. The BALANTIA, service is subscription-based, and provided to users for a monthly, annual, or other period monetary fee (hereafter the “Subscription”). Payment is made through the App Platform, within its payment environment, and is ensured by the relevant terms of use of each App Platform. The User makes the payment through the App Platform using the registered payment card in it. The payment process is directed to the payment gateway of the relevant App Platform. Then, the online payment environment of the App Platform may request payment approval. Next, it returns to the App after being notified about whether the transaction was successful or not, by the payment gateway used. Please note that we do not control and cannot control the processing tools of the payment service. Users must be legally authorized to make payments using the selected payment method. If you believe an unauthorized payment has been made, please contact your bank or other competent authority immediately and report the incident. The Company assumes no responsibility for unauthorized payments and cannot act on your behalf or at your request to revoke them.
Important notice: The Subscription renews automatically and on the same schedule (monthly, yearly, or any other duration) as the initial registration, unless the User cancels the automatic renewal before it happens. The Subscription fee and any lawful charges (VAT) may change according to the Company's policy and the applicable tax provisions in effect each time. Likewise, the Subscription will renew automatically if the User doesn't cancel during the free trial period, and the User will be charged according to the plan they selected when they signed up for the App.
II. Offers. From time to time, we may offer special plans, offers, discounts, or promotional activities to different categories of users. The User gives their consent to receive updates about valid offers from time to time.
III. Subscription Cancellation. If you cancel your monthly, yearly, or any other duration Subscription before the end of its prepaid period, the Company is not obligated to refund or credit you for the unused portion of the Subscription. In this scenario, access to the Service will be available until the end of your current paid Subscription. Please note that (a) deleting the App from your device does not mean your Subscription is cancelled, and (b) cancelling stops any further charges from the end of the App usage period you paid for your Subscription. You can cancel your Subscription through the specific subscription cancellation section, either on your mobile device or via the App Platform and the account you keep there, which is also where the corresponding Subscription charge was made.
IV. Free Trials. The Company can offer a free trial, which will be valid for a specific amount of time so you can try the App without any charge or obligation (hereinafter "Free Trial"). Unless it says otherwise and unless you cancel your Subscription before the Free Trial ends, when the trial is over, charges will start based on the pricing policy and will continue until you cancel the Subscription, as stated above.
V. No refunds. All charges are non-refundable, unless otherwise provided by the payments policy (charges/credits) of the respective Application Platform's terms of use and except for timely withdrawal according to consumer protection regulations as set forth in these Terms of Use.
8. ADDITIONAL INFORMATION – EXPLANATIONS
Payment process security with payment card. Every payment is triggered by the Application Platform and is made directly, through its payment gateway server. Your card details are entered in the respective online payment environment of the relevant Application Platform, which is bound by its terms of use. The process is automated and is checked exclusively by the Application Platform.
9. RIGHT OF WITHDRAWAL
If you purchase the BALANTIA, outside of the app platforms (App store and Play store), then, according to Law 2251/1994, you have the right to withdraw from the remote service contract without giving a reason, under the following terms:
I. With a withdrawal statement that you must address to us exclusively within a period of fourteen (14) calendar days, from the point in time when you first start using the App, including, within this period, the free trial period of the App.
II. If you start using the App for the first time and you choose a period shorter than the above 14 calendar days, provided this is offered, then your right to withdraw is lost from the moment the services provided are completed. By accepting these terms, you accept in advance the above-mentioned loss of your right to withdraw in this case.
III. After the above time periods have passed, you will be liable for all charges imposed, with no right of withdrawal.
You can exercise your right of withdrawal by filling out the withdrawal form and sending it to the following details:
By registered letter to BB GROUP, Kythiron 2, Piraeus, P.C. 18541 or by email to the electronic address: support@balantia.app.
You should know that, if you exercise your right of withdrawal in any of the ways described above, you will receive confirmation of receipt of the exercised right of withdrawal.
In the case of a timely and valid withdrawal, any payments you may have made will be refunded to you. For everything else, the provisions of Law 2251/1994 on consumer protection apply.
If you ask for the Services to begin during the withdrawal period, you might be required to pay an amount for the Services provided up to the time you contacted us to withdraw from the contract, in relation to the total coverage of the contract.
Nothing in these Terms of Use affects any legal rights you have as a consumer under the laws of Greece and the EU, which cannot be changed or waived by contractual term.
IMPORTANT NOTE: If the purchase of BALANTIA services is made through an App Platform, then only the payment, cancellation, withdrawal or renewal terms provided by each App Platform will apply.
10. COPYRIGHTS
I. Copyrights. The copyrights of the technological platform/App and its software code, as well as the rights to use the applications developed using it, for commercial or other purposes, which are protected by the relevant provisions of national and European law, belong exclusively to the Company. It is prohibited to republish, reproduce, fully, partially or in summary, or adapt the content of the App in any way, without prior written permission.
II. Ownership and reuse. Using the App and its Services doesn’t give you ownership of any intellectual or other property rights or interests in the App, the Services, or its Content. You’re not allowed to remove, cover, or alter any legal statements that appear in or alongside the App and the Services. Reproduction, modification, renting, leasing, selling, trading, distributing, transmitting, broadcasting, public display, creating derivative works, or exploiting for any commercial purposes any part, as well as accessing the Services (including the Content, the Database, the API, and the software), is prohibited unless you have the Company’s express written permission.
III. Software License. As long as you keep complying with these Terms of Use, the Company gives you a personal, non-transferable, non-assignable, revocable, and non-exclusive license to use the software and the Database through the Application Programming Interface (API) provided to you as part of the Services. This license is given solely so you can use and enjoy the benefits of the Services, as offered by the Company, in the way allowed by these Terms of Use as they apply at any time. This license is not a transfer of ownership of the Application or its components and is subject to the following restrictions: (1) you have to keep all notices in this Application about copyrights and other proprietary rights, and (2) you can't modify the Application or its components in any way, or publicly reproduce, display, distribute, or otherwise use the Application and its components for any public or commercial purpose unless otherwise allowed by these Terms. Reverse engineering or trying to extract the source code of the software of the Application and the Database is not allowed unless you have the Company’s express written permission. The Application may automatically download and install software updates for security and other purposes, without giving you prior notice.
11. PRIVACY POLICY AND PERSONAL DATA PROTECTION
By using the App, you agree to the privacy policies we implement, and you also accept that the App may use your information within the scope of the privacy policies we apply. By using and taking advantage of these Services, you acknowledge that the Services of the App are based on personalization. Providing these Services is only possible by using your personal data to offer personalized Content. Visit the Privacy Policy of the App BALANTIA to find out more about personalization.
12. MODIFICATION AND TERMINATION OF THE APP AND SERVICES
I. We innovate, change, and improve the App constantly. We have the right to add or remove functionalities or features, set new limits on the Services, or temporarily or permanently suspend or terminate any Service. For every such change, the Company will make every possible effort to inform the user in time via the App.
II. You can stop using the App at any time. You have the option to permanently and irrevocably delete your account from the “Reset – Delete Account” menu in “Settings – Account”. By doing this, all your entries, data and logs that you made in the app will be deleted. For this reason, you should make sure to extract or copy them to your own storage.
III. Except for your statutory rights, we may, without notice, suspend or cancel your Account temporarily or permanently, or impose limits or restrict your access to parts or all of your Account or Services:
a. If you breach, or we consider that you are about to breach, the Terms of Use, including any incorporated agreements, policies, or guidelines,
b. In response to requests from Authorities or other government agencies, under a valid legal process,
c. Due to unexpected technical or security issues or
d. If your Account shows extended periods of inactivity, in line with our account deletion policy. In particular, before the end of your prepaid period, a relevant notice will be sent. If you don’t respond, you may receive one final notice before the prepaid period ends. If your use of the Application isn’t renewed for one of the specified time periods, then your Account will be put on inactive status. It can stay in this status for a maximum of 365 days. After this period passes, the Company may delete your User Account with no obligation to notify you. Also, your personal data won’t be able to be recovered after this period.
IV. Without prejudice to any legal rights you might have, if your Account is terminated, either in accordance with the Terms of Use set out in paragraph 12III here, or because of your own decision, the Account is terminated finally and irrevocably and you will no longer have access to the Account or any related information and Content connected to your Account.
13. LIMITATION OF LIABILITY
I. To the maximum extent permitted by applicable law, the Company, its employees, or its representatives make no representations, promises, or guarantees, explicit or implied, regarding the Services provided through the Application. Your use of the Application and Services, including the Content contained within them, is at your own risk and based on your knowledge of your organization's situation, its particularities, and your own schedule, and we do not state, promise, or guarantee that the services of the Application will have the desired result for you, given that this Application does not substitute or cover face-to-face communication, diet and/or therapy with a professional dietitian or health professional.
Additionally, the Company assumes no responsibility for the ingredients of foods suggested by the Application, general category foods, or commercial products. Please note that the nutritional composition of commercial foods is the one listed on their label and may change without notice. For general category foods and commercial products where their composition is not specified, either the composition of a similar food item is recorded, or an average value is used, or it has been calculated, or the composition field is left blank because it couldn't be filled in. The Company cannot know the exact production ingredients of each food or product and therefore bears no responsibility regarding this. The Company will make every possible effort to correctly record these ingredients, but accepts no responsibility for erroneous entries that may occur due to oversight or human error. As such, the Company assumes no responsibility for the ingredients of labeled products, general food categories, meal compositions, recipe compositions, or food compositions for consumption that are suggested by the Application's lists.
Ia. Nutritional information on food through photo capture.
The BALANTIA app lets users get nutritional information about food, just by snapping a photo of it with the device where they've installed the BALANTIA app. The User follows the instructions found in the App to take photos, and as soon as the photo is taken, the BALANTIA app automatically recognizes the quality and quantity of the photographed food, in order to provide the User with the right nutritional information. The User is required to use only photos they've taken themselves (no third-party photos allowed), and to take photos of food using the BALANTIA app. It's each User’s responsibility to make sure the photos they take do not show any facial features or personal information.
It should be noted that the accuracy of the nutritional information provided depends on the quality of the photo (lighting, angle, clarity), the type of food (traditional or homemade dishes may not be in the database), portion size (the estimate might deviate from reality, especially if there isn’t an object for comparison in the photo, like a spoon, hand, etc). Also, for simple foods (e.g., fruit, bread) the nutritional info is more accurate compared to complex dishes (e.g., moussaka, pastitsio). Consequently, it is accepted that the Company bears no responsibility regarding the accuracy of the nutritional information, which is a product of artificial intelligence.
Ib. Nutrition.
Food nutrition information via barcode scanning.
The BALANTIA app lets users get info about foods by just scanning the barcode of the specific food they’re interested in, using the device they have and on which the app is installed. Users are asked to follow the instructions in the BALANTIA app for scanning the barcode or QR code (2D barcode). As soon as the scan happens, the BALANTIA app automatically recognizes the food, so it can give the user the right nutrition info.
Just a heads up—the nutrition info that the BALANTIA app gives you comes straight from the database where this stuff is kept, and it’s been posted there by the manufacturer or distributor. The Company doesn’t take any responsibility for how accurate it is.
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Energy consumption calculations from exercise are only an estimate and not a measurement, so they might be different from your actual numbers.
Important note : Since the App allows the User to add new foods, new meals, new recipes as well as other info, it is understood and accepted by the User that only they are solely responsible for the accuracy of the information they enter and that the analysis of the food's composition and its caloric value are affected by the info they have entered. It's also accepted and fully understood that the above (composition analysis and caloric value) depend on the cooking conditions (temperature, utensils, etc.), the handler, the way the recipe is made/applied, and sometimes the lack of complete info on all the nutrients found in the foods. Also, since the user can set their own daily calorie intake goal, different from the one suggested by the BALANTIA app, based on the info the user has entered (age, gender, height, weight, desired weight, speed of weight loss or gain, exercise/activity intensity, dietary preferences, etc.), it's understood and accepted by the User that only they are solely responsible for this action, and in any case, it's recommended they seek scientific advice from a specialist (nutritionist/doctor) and therefore the Company fully disclaims all responsibility.
II. Furthermore, taking into account that the use of the Application is done remotely, via the internet and electronic services, and that the Application under no circumstances can replace the services of doctors and health professionals. We bear absolutely no responsibility for any harm or damage to your health, whether it concerns or/or affects a health condition declared by you, at the time of your registration in the Application or later, or any health data that has or has not been declared in the Application. Your use of the Application, including its Content, is at your own decision and responsibility and according to your own statements and your knowledge about your body, its particularities and your own schedule and we do not state, promise or guarantee that the use of the Application will not have any negative impact on your health.
III. Moreover, you understand and accept that no data transmission over the internet or by means of information storage technology is, guaranteed, secure and therefore the Company fully disclaims any warranties, express or implied, regarding this.
IV. Beyond what is expressly provided herein, the Company bears no civil, criminal, or any other liability to the User or any third party deriving rights from them, in the event that any of the above, during the use of the Service, suffers direct, indirect, consequential, loss of profits or damages relating to their business, income, reputation, reduction in product sales and frequency of service provision, or any other direct, indirect or consequential damage, of financial or any other nature, lost profits, due to:
a. Delayed or improper sending, transmission, forwarding, storage, or reception of any information or content, or loss or destruction of such, due to errors, omissions, technical malfunctions, faults, damages, or failures of telecommunication Networks, the Internet, the website, or Internet Service Providers.
b. Any permanent or temporary deactivation of the Application, discontinuation of the Application as a whole or of specific functions of it, deletion of User Account, or technical glitches of the Application according to what is set forth herein.
c. Events, situations, actions, acts, and omissions of the Company or third parties, including the Users themselves, for which the Company gives no guarantees and holds no obligation as set out herein.
d. Use by Users or third parties of Users’ data (including any personal data) for purposes other than using the Service and providing the services, due to a breach (hacking).
e. Violation of the applicable legislation for the protection of personal data or other legislation related, for example, to the use of the Service, which is not due to intent or gross negligence by the Company.
z. Any discrepancy between the system time or the Service time with any officially designated time.
st. Force majeure events.
In any case, unless otherwise regulated by law, we have no responsibility, under any circumstances, for any direct, indirect, consequential, incidental, special, positive, punitive damages or expenses or financial penalties, including, by way of example and not limitation, lost profits, loss or damage to property, and any third party claims arising out of or in connection with the use, copying, or display of this Application or its contents, or from your access to the Services, or any other linked website, regardless of whether we had been informed, knew, or should have known of this possibility, including without limitation losses resulting from or in connection with the deletion, alteration, failure to store data maintained or transmitted by the Application, the restriction, suspension, or termination of your account, your downloading or sharing of information, including personal information, through the Services, unauthorized access to your Account or to any data maintained or transmitted by the Services, links provided by the Application or by third parties to external sites or Terms of Use, your transactions or participation in promotional activities of advertisers found on or through the services, or any goods or services sold by such advertisers. The Company and the other aforementioned individuals have no responsibility for problems caused by others, their inadequate or illegal acts.
h. You should not use the App and the information it provides to make any diagnosis regarding your weight and health or to determine any treatment or medication or their effect on your body, without first consulting a healthcare professional. This App can in no way replace any medical examination or dietary intervention.
Important note: The Company is not responsible for the impact of the User’s nutritional behavior on their body, in relation to any medicine use, as well as the results of such use. It is the User’s sole responsibility to continuously monitor their health indicators and adjust medication and/or dietary habits if needed, following instructions from their treating Doctor.
THE LIMITATIONS SET FORTH HEREIN FOR DAMAGE RESTORATION APPLY EVEN IF THE TERMS HEREOF HAVE NOT BEEN FULFILLED OR ARE CONSIDERED VOID OR NOT APPLICABLE, AND THE USER ACKNOWLEDGES THAT THESE LIMITATIONS ARE REASONABLE AND FORM THE BASIS OF THIS AGREEMENT, AND THAT WITHOUT THESE LIMITATIONS THE COMPANY WOULD NOT ENTER INTO THIS AGREEMENT.
14. MODIFICATION OF TERMS OF USE
The Company reserves the right to modify, update, delete, add, or restrict unilaterally a) these Terms of Use, in whole or in part, b) its Policies, c) the Service, d) the technical specifications of the App (hereafter referred to as “Changes”), at its absolute discretion and/or whenever any change, as above, is required by law, without prior notice or your consent, always within the limits of ethical business practices and the boundaries set by law. Such Changes, modifications, additions or deletions to the Terms of Use and conditions of use will take effect immediately upon being recorded and posted on the App. Any use of the App or the maintenance of your Account in the App, after the effective date of any amendments to the Terms of Use, is considered as your acceptance of the Terms of Use as amended. However, please make sure to check, from your side as well, at regular intervals, the Terms of Use of the App. It is clarified that any change of these Terms of Use does not affect incidents or other transactions and uses of the platform and the Service you have already carried out before the effective date of the Changes, as described above and accepted by the Company. If, however, you need clarification or information regarding the Changes, or if you have any disagreement, reservation, or question related to them, you can contact our Customer Service Department at support@balantia.app before performing any actions in the App. Any action, use, or transaction you make in the App, including the use of the Service itself, now or after the above Changes, will be considered as unconditional acceptance of them. Any information/clarification provided in accordance with the above by the Company’s Customer Service Department regarding the Terms of Use does not constitute a replacement, substitution, or amendment of these Terms of Use, as it is provided solely for assisting Users, and the Terms of Use remain our only and exclusive agreement.
15. OTHER TERMS – USER DECLARATIONS
Users must respect third-party intellectual property rights, personal data, and privacy, and not violate them by posting comments, information, or generally through their actions or omissions.
Regarding personal data protection, each user must take the appropriate technical, organizational and legal measures to ensure privacy and information security.
The users of the Application also expressly and unreservedly state and guarantee that:
In case that a third party acts on their behalf (Authorized User):
That they have received all the necessary permissions to grant their data, details and information that concern them, including consents in accordance with applicable legislation on personal data protection.
They have received and will keep taking all the right technical, organizational and legal steps to make sure confidentiality is kept and personal data is protected.
At their own responsibility and expense, they’ll take, right away, all the necessary steps and in any case will fully and completely compensate the Company for any claim, loss, damage, cost, expenses, obligations, liabilities, penalties, fines, attorney fees that these people may be required to pay as a result of (a) any breach by them of these Terms of Use, their statements and guarantees under this, the Company’s intellectual or other rights (b) any other action or omission while using the Service that’s illegal.
The information and data they enter in the Application is complete, true, and up to date.
Using the Application is exclusively their own responsibility and every act/omission binds the User themselves, only, and the Application is available just for personal and not commercial use.
Users mustn’t use the Service in bad faith and must declare true facts and data that concern them.
The use of the App and the Service by Users and any transaction they have through the App is done solely at your own responsibility.
16. ABOUT THESE TERMS
I. Continued use of the Services. You can stop using the App and the Services at any time, while continuing to use them or keeping your Account in the App after the effective date of any changes to the Terms of Use means you accept the Terms of Use as changed.
II. Waiver and severability of Terms. The Company's failure to exercise or enforce any right or provision of these Terms of Use will not be considered a waiver of that right or provision. If any provision (or part of a provision) of these Terms of Use is found to be invalid, the Company and you agree that the intentions will apply, as reflected in the provision, and the other provisions of these Terms of Use will remain in full force and effect.
III. Assignment by the Company The Company has the right to freely assign this App and these Terms of Use, along with all policies and other documents that are incorporated or referenced here (including all rights, licenses, and obligations arising from them), in whole or in part and without notice, for any reason, including for the purpose of internal restructuring (for example, due to merger or acquisition).
IF ANY TERM OF THIS AGREEMENT IS FOUND TO BE INVALID, ILLEGAL, OR UNENFORCEABLE FOR ANY REASON, IT WILL NOT AFFECT THE VALIDITY OF THE REMAINING TERMS OF USE WHICH WILL CONTINUE TO APPLY
17. PROVISIONS REGARDING THE CONTRACTING PARTIES, CHOICE OF LAW, DISPUTE RESOLUTION VENUE AND OTHER LOCAL PROVISIONS FOR THE AREA
It is expressly agreed that any dispute that might arise from or in connection with the use of this Application is under the exclusive jurisdiction of the Courts of Piraeus and Greek Law applies.
Any service of documents to the Company is made at its registered office, unless a relevant change has been notified, in the context of these Terms of Use.
BB GROUP MONOPROSOPI I.K.E is a Private Capital Company (hereinafter the “Company”), based in Piraeus, at Kythiron street, no. 2, PC 18541, Greece, with VAT number 801898550 TAX OFFICE KE.FO.D.E ATTIKIS, GEMI number 165405309000, email support@balantia.app. The Company manages the website www.balantia.app (hereinafter the “Website”) and the application (mobile application) BALANTIA, (hereinafter the “App”) which is accessible via compatible portable electronic devices (smartphones), with IOS or Android software, available for download and use, on AppStore and PlayStore, for the purpose of checking energy balance and body weight, as well as the intake of certain nutrients.
The Company respects privacy and ensures the protection of personal data. Personal data is protected by using high standards and procedures, shielding it from risks of loss and unauthorized disclosure or access, within the current legal framework each time.
This Privacy Policy describes the types of personal data of Application users that are collected, the purposes for which the data is used, and the scope of its processing. The policy applies to all personal data processing activities carried out by the Company, especially regarding services provided on the Website and in the Application.
1. DATA CONTROLLER & DATA PROTECTION OFFICER
The entity responsible for the collection, processing, and use of users' personal data, according to the General Data Protection Regulation (GDPR) is:
The Company BB GROUP MONOPROSOPI I.K.E. located in Piraeus, at 2 Kythiron Street, PC 18541, Greece, with TIN 801898550 Tax Office KE.FO.D.E ATTIKIS, and GEMI number 165405309000.
Additionally, users of the Application (hereinafter the “User”) can contact the Data Protection Officer for questions about their data, the Data Protection Policy, or to exercise the rights granted to them by applicable law.
2. ENCRYPTION
The Company uses all necessary technical and organizational measures, based on the General Data Protection Regulation 2016/679, which came into force on May 25, 2018 (hereinafter "GDPR"), in order to ensure that the User's personal data are secure throughout their processing. The Company is constantly making every possible effort to keep them safe, maintains the highest level of information security, and complies with the recommended technical measures, such as encryption, pseudonymization, anonymization and data minimization, throughout their processing. The Company applies the SSL (Security Sockets Layer) secure communication protocol with strong 256-bit encryption, which ensures the confidentiality and integrity of your transactions and personal data. The Company is continuously in alignment and compliance with the terms of the GDPR, for the protection of individuals regarding the processing of personal data and every possible effort is being made to comply with it.
3. PURPOSE OF PERSONAL DATA PROCESSING
According to the above legal framework, the Company collects and processes Users’ personal data, within the context of the Application, for the below purposes and only to the absolutely necessary extent for effectively serving these purposes. This data is each time relevant, appropriate and not more than what is required in view of the purposes below, is accurate and, whenever needed, gets updated. The Company may process personal data if the processing is necessary for at least one of the following legal grounds:
o to carry out the contract between us,
o in order to comply with its legal obligations,
o for the purposes of its legitimate interests,
o when the User has given their consent,
o to protect the User’s vital interests,
o for the performance of a duty carried out in the public interest,
o for establishing, exercising or defending legal claims or when courts are acting within their judicial capacity,
The Company, primarily, keeps and processes the simple and sensitive personal data provided by the User or another person with the legally required authorization from the User, for the purpose of fulfilling the service contract.
4. COLLECTION, PROCESSING & USE OF PERSONAL DATA
4.1. Personal data
According to the General Data Protection Regulation 2016/679, which came into effect on May 25, 2018, and the Application Law 4624/2019 for the protection of personal data, a "Personal data" is any information relating to an identified or identifiable natural person. An identifiable natural person is someone whose identity can be verified, directly or indirectly, especially by reference to an identifying element, such as name, ID number, location data, residence location, online identifier (IP address, email) or to one or more factors that are specific to the physical, physiological, genetic, psychological, economic, cultural, or social identity of that natural person.
4.2 Data Collection during the use of the BALANTIA Website
When Users visit the Website, the server automatically creates log files, based on the Company's legitimate interests , according to Article 6(1)(f) of the GDPR. These log files, which are necessary for the Application's functionality and do not outweigh the User's interest in protecting their personal data, contain information that can't be directly linked to any particular person. This info includes details like browser type and version, operating system, referrer URL (the previous site visited), the IP address of the computer requesting the data, the date and time of server access, and the file the User requested (file name and URL: Uniform Resource Locator). The purpose of collecting this data is just for statistical analysis and security reasons (like looking into misuse or fraud). If the data has to be kept for a longer period for evidence reasons, it won't be deleted until the specific event is fully resolved.
4.2.1. Website Hosting Service
The Website’s IT infrastructure and related services are provided by companies that offer website hosting services.
The company has entered into, and will enter into in the future, website hosting service agreements with cloud service providers, offering a platform for online business operations. Through the hosting tools, only the personal data collected from the Website will be stored on the partner company’s servers. This data may include metadata and contact data, contact details like names and addresses, contract and payment information, as well as content data (e.g. filled in forms). This data is processed only to the extent necessary for executing the website hosting agreement. The company is committed to protecting your personal data and complying with the General Data Protection Regulation (GDPR). When we work with third-party companies to provide services, we make sure that these companies follow the same strict data protection standards. Your personal data will be used only for the purposes described in this Privacy Policy and will not be shared with third parties without your consent, unless required by law.
4.2.2. Use of cookies
To improve its usability and overall effectiveness, the Website or third parties acting on behalf of the Company may store cookies on the User’s hard drive, as long as the User has given consent, according to article 6(1)(a) of the GDPR.
A cookie is a small text file that is used, among other things, to record information about the use of a Website. These cookies cannot run programs or transmit viruses to the User's computer or device. They don't contain personal data and can't be linked to specific individuals. Additionally, this data isn't combined with other data sources.
It is possible to use the websites managed by the Company without using cookies. Users can disable or limit the storage of cookies for specific websites in the relevant settings of their browser, or set their browser to notify them when a cookie is sent. Users can also delete cookies from their computer's or device's hard drive at any time.
Some support tools (e.g. contact widgets) are activated only after the User takes action and do not place cookies or similar technologies before this action.
4.2.3. Data through user support tools
While using the Website, personal data may be collected when the User contacts the Company via support tools or feedback features that are enabled by the User’s own initiative (e.g. communication widgets). This data might include IP address, approximate geographic location, email address, and device as well as browser technical metadata.
4.3 Personal data when using the BALANTIA App
4.3.1. Required information for creating a personalized User account
To use the App, Users need to provide information like their email address and password. This info is needed to identify the User and for communication between the Company and the User. User data, including the email address, stays private and can’t be viewed by other Users unless the App supports it and the User has given their consent. Storing this data is based on each User’s consent, according to Article 6(1)(a) of the GDPR.
4.3.2. Using the BALANTIA app with the "Continue with Apple" feature
Users are able to create an account in the App through their Apple account. They can sign up or log in to the BALANTIA, app using their Apple account by clicking the "Continue with Apple" button in the App during registration. When they sign in with their Apple ID, users can choose to hide or share their personal email address with the App. The "Hide My Email" option lets users use Apple’s email relay service to create a generic alias address, so that messages from the App are forwarded to their personal email address. "Continue with Apple" uses two-factor authentication (2FA), removing the need for an extra password.
4.3.3. Using the BALANTIA app with the "Continue with Google" feature
Users can create an account in the App using their Google account. They can sign up or log in to the App using their Google account by clicking the "Continue with Google" button in the App when registering. During this process, the App collects and stores the User’s personal data from their Google account, including the User’s email address, optionally the User’s first and last name, and their profile image. Users can adjust the data transferred to the App through their Google account privacy settings.
4.3.4. Using the BALANTIA App via magic link registration
Users can create an account in the App through a one-time (magic link) sent to them during the authentication process. After the User enters their username, a URL is sent to the User’s email address via text. The User clicks the link for verification, without entering a password.
4.3.5. Data provided by the User
When a personalized User account is created, the User can optionally provide, in addition to the necessary information (email address and password), their first name, last name, and location of residence, which are then recorded by the App. Additionally, the App records data provided by the User, through a personalized or anonymous User account, which can be submitted during the use of the App. These include a User profile, which includes, among other things, the following data related to body and health:
Age/ date of birth
o Gender
o Height
o Diet (e.g. vegetarian)
o Diet Goal (e.g. weight loss)
o Logged activities
o Calorie consumption and activity calories
o Steps
o Initial weight, weight progress and weight goal (num
o Blood pressure
o Biochemical check (e.g. sugar values)
o Water consumption
o Favorite foods, meals, recipes
o Everyday details (e.g., meals consumed)
o Application User status (active subscription: yes/no)
The data is collected based on the User's consent according to article 6(1)(a) of the GDPR. Providing the data is necessary in order for the features of the app to be usable. In particular, it's necessary to provide initial weight, target weight, gender, date of birth, and height, so the App can calculate the User's personalized calorie intake goal and macronutrients. Other data, like water consumption, let the User track how much water they drink. This data is used exclusively for the purposes mentioned and is not accessible by third parties.
Some of the data entered by the User in the App (like weight, body composition indices, blood pressure, biochemical values, physical activity and nutrition data) are considered "special categories of personal data" within the meaning of article 9 of the General Data Protection Regulation (GDPR). Processing of this data is done exclusively based on the User's explicit consent, according to article 9(2)(a) of the GDPR, and only for providing the App's services (personalizing nutrition goals, tracking progress, offering health functions). Providing this data is optional, except for what's absolutely necessary for the basic functionality of the App.
4.3.6. Data automatically recorded by the App
When the app is installed, the following info is recorded once:
o Installation date
o Registration date
o Operating system of the device used (Android/iOS)
o Country
o Language
These data are recorded to improve and personalize our services, and this happens based on our legitimate interest in line with Article 6(1)(f) of the GDPR.
4.3.7. Recording data during App usage
The following are recorded during the use of the App:
o Current IP address
o Version of the app being used
o Current time zone
This data is recorded for improving and personalizing the services offered, based on the legitimate interest of the Company under Article 6(1)(f) of the GDPR.
4.3.8 Permissions from the User for the Application
When a User uses the BALANTIA, app, they may be asked to give permission to allow the app access to specific functions or data on their device. Common permissions you might be asked for by the app include:
o Location Permission:
o Precise location (GPS): Used to provide services that require geolocation, like mapping, navigation, and location-based services.
o Approximate location: Provides the User's general area, usually via Wi-Fi and mobile networks.
o Camera permission:
o Lets the app take photos and record videos.
o Microphone permission:
o Lets the app record audio.
o Storage permission:
o Internal storage: Lets the app access data stored on the device.
o External storage (SD card): Allows reading and writing data to the SD card.
o Internet permission:
o Lets the app access the internet via Wi-Fi or mobile data.
o Calendar Permission:
o Lets the app read and change events in the User's calendar.
o Sensors Permission:
o Lets you access different device sensors, like the accelerometer, gyroscope, etc.
o Notification Permission:
o Lets the app send notifications to the User.
o Bluetooth Permission:
o Lets the app connect and communicate with other devices via Bluetooth.
o Motion / Physical Activity Permission:
o Allows the app to record physical activity data, like steps and activity levels, just for tracking physical activity and helping support the User's health and nutrition goals.
To give permission, the User typically follows these steps:
o Permission request: When the app needs access to certain device features or data, a pop-up appears asking the User to give permission. This popup explains the permissions being asked for and why they’re needed.
o User Consent: The User can choose to accept or reject the request. If they accept, the app gets access to the requested features or data.
o Permission management: Users can manage the permissions they've given through their device settings. They can revoke permissions or change their settings at any time.
For example, if the app needs access to the User's location, a message will show up explaining why the app needs this permission and how the location data will be used.
Giving these permissions depends on the app's features and needs. It's important for Users to carefully read the permissions an app asks for before granting them, so they understand what kind of data and device functions will be accessible by the app.
4.3.9. Giving consent for using data for research and scientific purposes
By registering and using the App, you give your explicit consent to use your data for research and scientific purposes. This use may include:
Data analysis: Using your data for analysis and drawing conclusions that help us improve our services.
Publications: Using anonymous data to publish scientific articles and studies.
Development of new technologies: Using your data for developing innovative technologies and solutions.
Your data will be processed with strict security measures to protect your privacy, it will be anonymous and won't include personally identifiable information. You can withdraw your consent at any time through your account's privacy settings. Withdrawing your consent doesn't affect the legality of processing based on consent before it was withdrawn.
4.3.10. Contractual relationship and payment process
When a contractual relationship between the User and the Application is about to be created or changed, the Application stores the User’s personal data based on Article 6(1)(b) of the GDPR, as long as it's necessary for performing the contract. The User can get the BALANTIA app through a subscription, and can optionally start with a free trial period (hereinafter “Free Trial”) if it's available. If the User decides to buy the Application after the Free Trial ends, they'll go straight to the App Store (Apple) or the Play Store (Google) (hereinafter “App Platform”). When the User is redirected to the right App Platform, the platform sends the subscription start and end date, and if relevant, the subscription cancellation date and the reason for cancellation (e.g., after possible cancellation). Payment processing data is collected directly by the App Platforms, who also set their own privacy policies.
During this process the Application also records the following:
o Subscription start and end date.
o Subscription cancellation date.
o Reason for subscription termination.
5. DATA EXCHANGE WITH THIRD PARTIES
The App puts the protection of Users' personal data first, treating it as confidential and in line with data protection laws, as well as this Privacy Policy. The App only collects and stores data provided by third-party providers with the User's consent, based on Article 6(1)(a) GDPR, and passes on the relevant data to them. The App may transfer data to third countries through certified service providers, strictly according to Articles 44‑49 of GDPR and using Standard Contractual Clauses (SCCs). If the European Commission doesn't give a third country the same data protection level as the EU, then the App ensures the European level of data protection is maintained through standard contractual clauses (SCC - EU Standard Contractual Clauses) and binding corporate rules per Article 46(1) and (2)(c) of the GDPR. Still, there might be cases where authorities in a third country can access user data for audit and monitoring purposes, and legal remedies to enforce the rights of data subjects may be ineffective and unenforceable.
5.1 Use of third-party providers in the App & on the Website
The Company uses third-party service providers, who act as data processors under Article 28 of the GDPR or, where applicable, as independent controllers (e.g. payment platform providers). These providers may process personal data exclusively for the purposes described in this Policy.
Specifically:
RevenueCat – used to manage subscriptions and in-app purchases.
It may process data like subscription status, purchase history, and anonymous user identifiers.
Sentry – used for monitoring errors and technical malfunctions in the App.
It may collect technical device data, crash logs, and performance data, without the purpose of identifying Users.
Gleap – used to collect feedback and support users through the Website and/or the App.
The service is activated when the User acts (e.g. opens/uses the widget) and might process data like communication messages, email address, IP address, approximate location, and technical device/browser metadata.
Apple and Google – act as independent app platform providers (App Store / Play Store) and handle payment and subscription data according to their own privacy policies.
The above providers are contractually bound to keep proper technical and organizational security measures and, where required, data transfers outside the EU are conducted according to articles 44 and onwards of the GDPR (SCCs).
6. CONTACT & CUSTOMER SUPPORT
The App has a contact form where Users manually enter their details (name, email address, device operating system version -IOS or Android-, description of the issue). Support/contact may also be provided through third-party tools (e.g. Gleap), as described in section 5.1.
Based on this info, the App Support Team can access user data stored in the User's app.
The personal data provided by the User, in connection with this contact request, is necessary only and exclusively to respond to the User's question or to contact them and is used for the relevant technical management. This data is not shared with third parties.
If the User agrees to the storage of their data, they have the right to revoke the consent given in the future. In such cases, their personal data will be deleted immediately. The User's personal data will also be deleted without revoking the User's consent if the App has handled their request or if the User withdraws consent for storage before the request is handled. This also applies if storage is not permitted for other legal reasons.
7. NEWSLETTER & CORRESPONDENCE
The App regularly sends emails to its Users with updates on current nutrition trends, recipes, and other interesting offers and tips related to diet and weight management. By downloading the App and/or registering on the Website and/or the BALANTIA app and/or using it, Users accept, according to the Terms of Use, that they might receive these informational messages. Access to the app is completed via the sending of a unique access link (magic link) to the email address provided by the User. This process is recorded based on the App's legitimate interest, according to Article 6(1)(f) of the GDPR.
By registering on the Website or App, Users consent to the processing of their provided data for the purpose of sending and receiving emails (Article 6(1)(a) GDPR). Additionally, Users agree that the App can collect and process data related to their behavior in emails, such as read/opened emails and clicks on links, in order to tailor future email content to their preferences.
For example, if a User repeatedly clicks on links related to Topic A but not Topic B, they will only get one or more links about Topic A in future emails.
Users can withdraw their consent to receive these emails at any time by sending an email to support@balantia.app without having to give a reason. This withdrawal of consent will take effect immediately.
Also, you can stop receiving them using a link at the end of every newsletter (unsubscribe). The App may store the provided email address and the data stored, along with the sign-up record, for up to three years, based on its legitimate interest, in order to prove that consent was previously given. The processing of this data is limited to the possible purpose of protection against claims. An individual deletion request is possible at any time, as long as the previous existence of consent is confirmed at the same time.
We understand the importance of extra measures to protect children's privacy. People under 18 are not allowed to create an account, unless their parents have given their consent, according to applicable law. If we become aware that personal data has been collected about a child under the minimum age without parental consent, we will immediately delete that data. Parents who believe their child has submitted personal data and want it deleted should contact us using the contact details provided above.
8. USE OF TOOLS FOR WEB ANALYSIS, PROMOTION & TARGETING
Based on User consent, according to article 6(1)(a) of the GDPR, the App uses various tools and add-ons for web analysis, remarketing (repeat promotion) and retargeting. In this process, cookies are used that promote the IP address and/or record and analyze different types of data. This includes, for example, the number of visitors to the Website, the duration of visits, average page load time, and where visitors come from. These cookies are used so that more targeted offers can be created for Users of the Website and the App. In particular:
8.1. Google Tag Manager/ Google Analytics /Google Optimize /Google Analytics from Firebase
Our Website uses Google Tag Manager (“Google Tag Manager”), a tool that allows the integration of tracking, analytics, and other technologies into the Website. Google Tag Manager does not create user profiles, does not store cookies, and does not conduct independent analyses. It is used exclusively for managing and running any tools that are integrated through it. To perform these functions, Google Tag Manager logs certain aggregate data, which is used to diagnose the performance of the integrated tracking and analytics tools. This data does not include IP addresses or identifying information that could lead to the identification of specific individuals.
The tools Google Analytics, Google Optimize and Google Analytics for Firebase are used both on the Website and in the App. Google Analytics for Firebase is the version of Google Analytics that's built into Firebase, Google's app development platform. These tools are used to analyze how the Website and the App are being used, with the goal of improving performance and user experience. Google Optimize works together with Google Analytics and allows you to customize and optimize specific parts of the Website so they can better respond to User behavior, making their browsing experience better.
The provider of the above web analytics services is Google Ireland Ltd. ("Google"), based at Google Building Gordon House, Barrow Street, Dublin 4, Ireland.
8.2. Social media plug-ins
With the User's consent, according to Article 6(1)(a) of the General Data Protection Regulation (GDPR), the Application uses various social media plug-ins, as well as website analytics tools, remarketing, and retargeting tools. The purpose of using these tools is to optimize the Website and provide more targeted and relevant offers to Users.
8.2.1. Facebook platform
On our Website and Application, we use the plug-in of the social network Facebook (facebook.com), which is managed by Meta Platforms Inc., based at: 1601 Willow Road, Menlo Park, CA, 94025, USA ("Facebook").
The plug-in is recognizable by the Facebook logo or by the label "Facebook Social Plug-in". You can see the list and appearance of Facebook's social plug-ins at the following link: https://developers.facebook.com/docs/plugins
When a User interacts with the social media plug-in, a direct connection is created with the Facebook servers. The content of the plug-in is transmitted directly from Facebook to the User's device and is embedded into the page they are viewing, allowing interaction without leaving the Website. This embedding lets Users view and interact with Facebook content right from the Website, improving the user experience and boosting interaction with the App's content.
The data processed by the plugin may be used to create user profiles. The Application has no control over the amount of data collected by Facebook through the plugin and informs Users accordingly. By integrating the plugin, Facebook receives information about the User's visit to this specific Website page. If the User is logged into their Facebook account, the visit may be linked to their profile. If the User interacts with the plugin (e.g. by clicking the "Share" button), the relevant information will be sent directly from their device to Facebook and stored there. Even if the User is not a member of Facebook, there is a chance that Facebook may collect and store their IP address. To prevent data collection by Facebook through the Online Offer, the User must:
o Log out of their Facebook account before visiting our Website.
o To delete cookies from their device.
More information about data processing by Facebook can be found at the following links:
o Your Online Choices website (EU site)
The above settings apply no matter which device the User is using, whether it’s a desktop or a mobile device.
8.2.2. Platform X
Features and content of the platform X (formerly Twitter), provided by X Corp. (formerly Twitter Inc.), based at 865 FM 1209, Building 2, Bastrop, TX 78602, USA, may be integrated into the Website and App BALANTIA. These features may include, among others, interactive buttons, through which the User can share Website links or interact with content related to the App. If the User is a member of the platform X, the company may connect content sharing actions or use of interactive features with their personal profile.
The data protection policy of the platform X is available at the following link: https://x.com/el/privacy
8.2.3. Instagram Platform
Features and content from the Instagram platform may be integrated into the Website and the App. The service provider is Meta Platforms, Inc., based at 1601 Willow Road, Menlo Park, CA 94025, USA. This integration can include content such as photos, videos, or text, as well as interactive buttons, which let the User show they like the content, follow content creators, or interact with our posts. If the User already has an Instagram account, the service might connect their interaction with the above content and features to their personal profile.
For more info about Instagram's privacy policy, you can visit the following link: https://instagram.com/about/legal/privacy/
8.2.4. Pinterest Platform
A plug-in of the Pinterest platform is used on the Website and the App, which is provided by Pinterest Europe Ltd., based at Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland. This plug-in can include content like photos, videos or text, as well as interactive buttons, through which the User can indicate that they like specific content or choose to follow content creators or posts from the BALANTIA. If the User is a member of the Pinterest platform, the company may connect their actions, along with their interaction with the embedded content, to their personal profile. The info collected from the plug-in, about the User's activity on the Website, is transferred to Pinterest servers in the United States and stored there. However, if IP anonymization is activated, the User's IP address is limited (truncated) within Member States of the European Union or in other contracting countries of the European Economic Area (EEA) Agreement. Only in exceptional cases, the full IP address is transferred to a Pinterest server in the United States and anonymized there. Pinterest uses this info, on behalf of the Website administrator, to evaluate the activity of the User on the Website, compile reports regarding the use of the Website and provide extra services related to the use of the Website and the internet in general.
The data protection policy of the Pinterest platform is available at the following link: https://policy.pinterest.com/privacy-policy
8.2.5. TikTok Platform
Functions and content of the TikTok platform, which is provided by TikTok Technology Limited, based at 10 Earlsfort Terrace, Dublin, D02 T380, Ireland, might be integrated into the Website and the App. This content may include, among other things, videos, as well as interactive buttons that let the User show they like something or choose to follow content creators or the posts from the BALANTIA app. If the User is a member of the TikTok platform, the company might link their interactions with the above content and available features to their personal profile on the platform. The info collected by the TikTok pixel, about the User’s activity on the Website, gets transferred to TikTok servers, including servers in third countries such as the United States, and is stored there. But, when IP anonymization is turned on, TikTok limits the User’s IP address within the member states of the European Union (EU) or other countries participating in the European Economic Area (EEA) Agreement, before transferring it. Only in very rare cases is the full IP address transferred to a TikTok server in a third country and limited there. TikTok uses this info, on behalf of the website manager, to evaluate the User's activity on the Website, to draw up reports about Website usage, and to provide services connected to the use of the Website and the internet in general.
Detailed information about the data protection policy of TikTok can be found at the following link: https://www.tiktok.com/legal/privacy-policy
8.2.6. Youtube Platform
Features and content of the YouTube platform, provided by YouTube LLC, based at 901 Cherry Avenue, San Bruno, CA 94066, USA, might be embedded on the Website and the App. Embedded content can include, among other things, videos and interactive buttons that let the User indicate they like a video (like) or choose to follow specific content creators or posts from the BALANTIA app. If the User is a member of the YouTube platform, the company might link their interaction with the above content or plugin features to their personal profile. The information generated by using the Website is sent to servers of YouTube LLC in the United States and stored there. However, if the IP anonymization feature is enabled, the User’s IP address is truncated within the member states of the European Union (EU) or in other countries participating in the European Economic Area (EEA) Agreement before being transferred to the United States. Only in exceptional cases is the full IP address sent to a YouTube LLC server in the United States and truncated there. YouTube LLC uses this info, on behalf of the website administrator, for the evaluation of User activity on the Website, the compilation of reports about use of the Website, and the provision of services related to using the Website and generally the Internet.
The data protection policy of YouTube LLC is available at the following link: https://www.youtube.com/howyoutubeworks/our-commitments/protecting-user-data/
9. USER DATA DELETION
The App keeps the User's personal data for as long as it's being used. If the account is deleted, the email address, first name, last name, profile image, and third-party provider links are deleted permanently. Some data may be kept only if required by law or for resolving legal issues, preventing fraud, or for enforcing the App's Terms of Use.
10. USER ACCOUNT RESTORATION
The User has the option to restore their account. In this case, a new account will be created transparently and the settings will be copied (email address, password, settings, goals, etc.).
11. USER RIGHTS
As a Data Subject, the User of the Website or the BALANTIA app has the following rights:
11.1. Right of access - Article 15 of the General Data Protection Regulation (GDPR - 2016/679)
The User has the right, at any time, to get, for free, information and updates about which of their personal data has been collected and stored by the App, the origin and recipients of those data, the purpose and legal basis for processing them, the expected storage period, any recipients or categories of recipients, and how long it will be kept.
11.2. Right to rectification Article 16 of the General Data Protection Regulation (GDPR - 2016/679)
In addition, the User has the right to request from the Company, without undue delay, the correction of any inaccurate personal data concerning them. Taking into account the purposes of the processing, the data subject has the right to request the completion of incomplete personal data, including by means of a supplementary statement.
11.3. Right to withdraw consent Article 7 (3) of the General Data Protection Regulation (GDPR - 2016/679)
The User has the right to withdraw their consent for the processing of their data at any time with effect for the future, without needing to have or provide a reason for withdrawal.
11.4. Right to erasure Article 17 of the General Data Protection Regulation (GDPR - 2016/679)
Under the terms of Article 17 of the GDPR, the User can request the deletion of their personal data. Their right to deletion depends, among other things, on whether the data concerning them are still necessary for the Company to fulfill its legal obligations.
11.5. Right to restriction of processing Article 18 of the General Data Protection Regulation (GDPR - 2016/679)
Under the conditions of Article 18 of the GDPR, the User can request the restriction of the processing of their personal data that concerns them.
11.6. Right to data portability Article 20 of the General Data Protection Regulation (GDPR - 2016/679)
The User has the right to receive the personal data they provide, in a structured, commonly-used and machine-readable format or to ask for this data to be transferred to another data controller, as long as the processing is based on the data subject’s consent and the processing is carried out by automated means.
11.7. Right to object Article 21 of the General Data Protection Regulation (GDPR - 2016/679)
The User can exercise their right to object to user profiling and the processing of their personal data at any time, when the processing is based on Article 6 of the General Data Protection Regulation (GDPR - 2016/679). Personal data will no longer be processed, unless there are compelling and legitimate reasons that override the interests, rights, and freedoms of the User - the data subject. When a User’s personal data is used for direct marketing purposes, they have the right to object to this processing at any time.
11.8. Right not to be subject to automated decision-making Article 22 of the General Data Protection Regulation (GDPR - 2016/679)
The User has the right not to be subject to a decision based solely on automated processing, including User profiling, which produces legal effects concerning them or significantly affects them in a similar way.
11.9. Right to file a complaint Article 77 of the General Data Protection Regulation (GDPR - 2016/679)
The User has the right to submit a complaint to the competent Supervisory Authority for the Company, namely to the Hellenic Data Protection Authority (Athens, Kifisias Avenue 1-3, P.C. 115 23, tel: +30 210 6475600, e-mail: contact@dpa.gr – www.dpa.gr).
12. ISSUANCE & UPDATE OF THE DATA PROTECTION POLICY
This Data Protection Policy is currently valid as of the March 2025 edition. If the Website or the App is modified, or if legal requirements change, this Data Protection Policy may be revised. The current version of the Data Protection Policy can be viewed and printed at any time by visiting https://www.balantia.app/privacy.
