Welcome to the BALANTIA
App
Welcome to the BALANTIA subscription app. Using the App, the services offered through it, and the content are subject to these terms of use, as applicable from time to time, which also make up the agreement between BB GROUP MONOPROSOPI I.K.E. and every person who uses the App and its services. By using the App, every user is automatically considered to have read in full and agreed to the content of the terms of use detailed below.
PREAMBLE – ACCEPTANCE OF TERMS OF USE
The following General Terms and Conditions of Use for the App and the service (hereinafter “Terms of Use”), as in force from time to time, define the terms and conditions under which the service (hereinafter the “Service”) described below is provided and are the legally binding terms and conditions between BB GROUP MONOPROSOPI I.K.E. (hereinafter the “Company) and those who download the App and gain access to and/or use it.
Please read the entire text of the Terms of Use, as it is the full text of the contract you have entered into upon your registration with the Company. If you disagree with any term and/or all of them, you must not use the BALANTIA Application and you must not register on the platform or use it.
By downloading the Application and accessing and navigating the Application and/or registering or/and using the Application BALANTIA (hereinafter the “Application”), in any capacity, you confirm that you have read, understood, and unconditionally accepted these Terms of Use (including the Privacy Policy). Downloading the Application and/or registering as a user (hereinafter referred to as “User”) on the Application or the website and/or using the Service, automatically means your unconditional acceptance and compliance with the present Terms of Use. Each time you access the platform and use the Service, you reaffirm your agreement with the Terms of Use, which may change without prior notice.
PROVIDER - DESCRIPTION OF SERVICE
2.1. Service Provider
The application BALANTIA is provided by the Private Company with the name BB GROUP MONOPROSOPI I.K.E., based in Piraeus at 2 Kytheron street, PC. 18541, Greece, with VAT number 801898550, Tax Office KE.FO.D.E ATTIKIS, GEMI number 165405309000, email [support@balantia.app]
2.2. Brief Description
The application BALANTIA (mobile application) is a subscription-based app that provides you with a supportive environment for monitoring energy intake and weight, as well as the intake of certain nutrients.
The Company created the application BALANTIA to run on mobile devices, which will use any information or data (such as documents, files, texts, charts) contained in it, (hereinafter "the Content"). The use of the Application, the Services offered through it, and the Content are subject to these Terms of Use, as in force at any time, which constitute the agreement between the Company and any individual who installs and/or uses the Application and its Services.
By entering/logging your anthropometric and personalized characteristics, the User has an instant overview of the daily caloric intake limit that needs to be met in order to achieve the desired change (reduction, increase, or maintenance) of their weight. The User can adjust their diet composition daily, based on their own preferences, and at the same time, special charts guide them to enjoy nutritional adequacy and caloric restriction. In addition, through the App, incentives are offered to the User to start some form of exercise or, if already working out, to continue, since the type and duration of exercise are specified, and the App calculates the caloric surplus the User can consume, depending on their activity.
YOUR ACCOUNT – NOTIFICATIONS
3.1. Account creation – entering information
Access to the Service is achieved through the BALANTIA **(mobile application), which is accessible via compatible portable electronic devices (smartphones), running IOS or Android, available for downloading and use from the AppStore and PlayStore (hereinafter “Application Platform”). Using the Application requires creating a personal account, within the Application, via third-party applications (email, Google, Facebook, Apple). User registration to the Service is quick and simple: you enter an email address and then receive a link at the stated email or register via Google, Facebook, or Apple. The Company collects this data in the context of its legitimate interest to identify the Users of the Application each time they request access to it, as well as for the Users’ own safety. The company bears no liability in the case where a third, unauthorized person, hacks the User’s accounts in third-party applications, resulting in access to the Account and the User’s data stored in the BALANTIA.
Once your registration is complete, your account is activated (hereinafter "Account"). The Application's communication system will notify you via email at the address you provided during Account creation.
3.2. Account information
You need a User Account in order to use the Application's Services. You have to make sure that the information related to your Account (that is, the details you provide when you register in the Application) is complete, accurate, and correct. Every User Account is non-transferable, and any rights to it will end upon the account owner's death. If there is any change to the information related to your Account, you need to point it out by updating the relevant fields in your Account.
3.3. Access to Your Account
The User is responsible for any activity that takes place on or through their Account. To protect your Account, keep your password confidential. Don’t reuse your Account password on other services. Subject to your statutory rights, if you forget your password and can't otherwise verify your Account in the Application, you acknowledge and agree that your Account may become inaccessible to you and that all data associated with your Account may be unrecoverable.
The User is required to keep their password for the Application secret and not share it with any third party. If the User believes that the password has been stolen or disclosed to someone else, they need to change it, otherwise they take full responsibility for their actions or omissions in the Application.
A service is provided for the process of changing your Account password in the App, as long as you use the email account with which you originally registered in the user registration and identification system in the App.
IMPORTANT WARNING: It is understood and accepted that, if the registration of the “User” took place through third party apps (email, Google, Facebook, Apple) and the User loses access to these apps, either due to lost passwords or due to loss of control over them, caused by their compromise by third parties or unauthorized users (hacking), then the user may also lose access to the App and the BALANTIABALANTIA.
3.4. Notifications
The App may provide you with notifications, including announcements, about the Services and notifications about these Terms of Use, via, without limitation, email, text messages or SMS, MMS, or in-app messages, posts on the Services, and more. The App may also send you notifications, advertising or other types, ads, product placements or show you data (images, videos etc) related to products or offers to get them. You agree to receive these notifications through any and all of the above means.
3.5. Conditions
I. Use. You agree that you are allowed to use the Application, according to applicable law. This Application can be used exclusively by individuals who do not fall under the exceptions mentioned below. If you are using the Application on behalf of another individual, you declare that you have the legal authority to accept these Terms of Use on their behalf.
Important note: The Application is not intended to provide telemedicine services or in general the provision of general or specialized medical services and the Content and information included in it do not replace clinical examination or medical/pharmaceutical care and treatment or dietary monitoring, which may be required due to each individual's health condition, nor should they be considered as advice for specific action or omission. Resorting to a specialist for instructions or for solving/dealing with medical or related issues is irreplaceable and necessary.
II. Age. If you are under 18 years old (as defined in the Section Exceptions below), you cannot register in the Application.
III. Falling under Exceptions. If you fall under any of the "Exceptions" categories, as set out in this subchapter, you cannot register in the Application.
The following categories of individuals are excluded from using the Application as mentioned above:
Minors under 12 years old.
Minors under 18 years old, unless they’ve got guardian consent.
Individuals who receive any kind of pharmaceutical treatment or are under medical supervision for any reason (for example, those with chronic illnesses, pregnant women, etc.), or people who have been given an explicit medical prohibition to refrain from any kind of diet or exercise, or have allergies or other conditions and/or diseases, unless they have a medical certificate or written instructions from a doctor confirming they are fit to follow a calorie-counting diet and always under the guidance and advice of the health professional supervising them.
When creating a new User account in the App, you’re automatically confirming and accepting that you do not fall under the Exceptions above.
BY ACCEPTING THESE TERMS, AS STATED ABOVE, YOU EXPRESSLY AND UNCONDITIONALLY DECLARE THAT YOU HAVE THE LEGAL AGE WHICH ALLOWS YOU TO BE BOUND BY THESE TERMS REGARDING THE USE OF THE APPLICATION AND THE SERVICE, AND THAT YOU ARE ACTING LEGALLY AND HAVE OBTAINED ALL THE NECESSARY APPROVALS AND PERMITS FOR YOUR REGISTRATION ON THE PLATFORM AND USE OF THE SERVICE.
USE
4.1. Use of the Application and Services
You are required to follow the guidelines or policies related to the App and the provided Services. You’re not allowed to misuse or interfere with the Services or try to access them using other methods, except through the user interface and the instructions given. You can use the Services only as permitted by law. You’re not allowed to use the Services or any part of them for any commercial purpose. Registration and participation by the User is personal, non-transferable, and non-assignable. The User is responsible for the accuracy, truth, and updating of the data they record/enter in the App. The App relies solely on the User’s declarations about the data and information they record/enter on the platform, as well as on the personal data that Users record/enter, either during registration or later on the platform, and also on the data and information generated or transmitted to the platform by them or through it, in the context of using the application, the Terms of Use and the Privacy Policy. By registering, the User gives their consent for the collection and processing of their data and information, based on these Terms of Use and the Company’s Privacy Policy, which Terms of Use and Privacy Policy the User declares they have read, understood, and accepted.
4.2. How to use the App
To use the App's services, you are required to:
I. To accept the Terms of Use and consent to the App's Privacy Policy.
II. To provide, during your registration, the complete and accurate required personal details each time.
III. To update them immediately whenever there are any changes.
You have to make sure that the information about your Account (meaning what you provide when you sign up for the App) is complete, accurate, and correct.
It is explicitly agreed that the User is solely responsible for the accuracy and correctness of the information, data, and details they record/enter in the App, during registration or use.
REGISTERED USER BEHAVIOR
You agree not to use the Services for the following purposes:
I. To make available any content that is harmful to children, threatening, offensive, harassing, damaging, defamatory, vulgar, obscene, slanderous, invasive of others' privacy, hateful or inappropriate, such as being racist, offensive regarding ethnicity, religion, gender, political preferences, social class, as well as individual personal choices and preferences, or in any other way inappropriate or illegal,
II. To violate any applicable laws or regulations,
III. To impersonate any person or entity or to forge or manipulate headers or identifiers in order to cover up the origin of any content included in or transmitted through the Service,
IV. To make available any content that you do not have the right to make available or that violates any patent, trademark, trade secret, copyright or other proprietary rights of any person or entity,
To post content that contains ads or other buying or selling activities without prior written consent,
To make available viruses or other software code, computer and internet technologies, malicious files, programs or content designed to disrupt, interfere with, damage or limit the functionality of the Application or to affect other users or
VII. To block or interrupt in any way the Services or the servers, systems, or networks connected to the Services.
5.1. Compensation
If, despite the explicit prohibition, you use the App for commercial purposes in violation of the Terms, you are required to protect from any loss or damage and compensate the Company for any claim or lawsuit that arises from or relates to the use of the Services or the violation of these Terms, including any liability or cost that will arise to cover the cost of handling claims (including claims due to negligence), losses, damages, lawsuits, judgments, general legal expenses, and attorney fees.
COMMENTS – SUGGESTIONS
You accept that any recommendation, idea, proposal, suggestion, comment, or other reference (hereinafter "Comments") that you may submit, exclusively and only, by sending an email message to the official email Account: support@balantia.app, regarding the App and Services, can be used by the Company, without any notice, obligation, limitation, refund, or compensation to you, for improving the provided Services and upgrading the App software.
PRICING POLICY
I. Subscription. The BALANTIA,service is subscription-based and is offered to users in exchange for a monthly, yearly, or other duration payment (hereinafter the “Subscription”). Payment is made via the Application Platform, through its payment environment, and is ensured by the relevant terms of use of each Application Platform. The User makes the payment through the Application Platform using the payment card registered in it. The payment process is directed to the payment gateway of the corresponding Application Platform. Afterwards, the online payment environment of the Application Platform may request payment approval. Then, it returns to the App after you have been notified about the execution or not of the transaction, by the payment gateway used. Please note that we do not control and cannot control the functions of the payment service's processing tools. Users must be legally authorized to make payments using the chosen payment method. If you believe that an unauthorized payment has been made, please contact your bank or other competent authority immediately and report the incident. The Company bears no responsibility regarding unauthorized payments and cannot act on your behalf or by your order for their reversal.
Important note: The Subscription renews automatically and on the same interval (monthly, yearly, or another duration) as the original registration, as long as the User does not cancel the automatic renewal before it takes place. The amount of the Subscription, as well as the legal charges (VAT), may change according to the Company's policy and the current tax regulations. Similarly, the Subscription will be renewed automatically if the User doesn't cancel during the free trial period, and there will be a charge to the User according to the plan they have selected during their registration in the App.
II. Offers. From time to time, we may offer special plans, deals, discounts, or promotions to different categories of users. The User gives their consent to receive updates about current offers from time to time.
III. Subscription Cancellation. In case of cancelling the monthly, yearly, or any other duration Subscription before the end of its prepaid period, the Company is not obliged to refund or credit money for the incomplete Subscription period. In this case, access to the Service will be available until the end of the current paid Subscription. Please note that (a) simply deleting the App from your device does not mean you have cancelled your Subscription, and (b) cancellation will stop any charges from the end of the period you have already paid for. Subscription cancellation happens through the special cancellation section on your mobile device or via the App Platform and the account you keep on it, through which the Subscription charge was made.
. The Company may offer a free trial, which will be valid for a specific period of time so you can try the App at no charge or obligation (hereinafter “Free Trial”). Unless stated otherwise, and unless you cancel your Subscription before the end of the Free Trial period, once it ends, you will be charged according to the pricing policy, and charges will continue until you cancel your Subscription, as described above.
Free Trials
V. . All charges are non-refundable, unless otherwise provided by the payment policy (charges/credits) of the terms of use of each App Platform and except in cases of timely withdrawal, under consumer protection laws, as stated in these Terms of Use.
No refunds
ADDITIONAL INFORMATION – EXPLANATIONS
Payment procedure security with payment card. Every payment is activated by the Application Platform and is made directly through its payment gateway. Your card details are entered in the respective online payment environment of each Application Platform, which is bound by its terms of use. The process is automated and is checked exclusively by the Application Platform.
RIGHT OF WITHDRAWAL
If you purchase the BALANTIA service outside the Application Platform (App store and Play store), then, based on law 2251/1994, you are entitled to withdraw without stating a reason from the remote service contract under the following terms:
I. By submitting a withdrawal statement, which you must send us exclusively within a period of fourteen (14) calendar days from the point in time when you first start using the Application. This period includes the Free trial period of the Application.
II. If you start using the Application for the first time and you choose a period shorter than the above 14 calendar days, if this is available, then your right to withdraw is lost from the moment the services offered are completed. By accepting these terms you accept in advance the above loss of your right to withdraw in this case.
III. After the expiration of the above-mentioned periods, you will be liable for all charges that will be imposed, without the right of withdrawal.
You can exercise the right of withdrawal by filling out the withdrawal form and sending it to the following details:
By registered mail to BB GROUP, Kythiron 2, Piraeus, P.C. 18541 or by email to the following address: [support@balantia.](mailto:support@balantia.)app.
You should know that, if you exercise your right of withdrawal using any of the ways described above, you will receive confirmation of receipt of the exercised right of withdrawal.
If you withdraw in time and validly, you’ll be refunded any payments you may have made. Otherwise, the provisions of Law 2251/1994 on consumer protection apply.
If you ask for the Services to begin during the withdrawal period, you may be required to pay an amount for the Services provided up to the time you contacted us to withdraw from the contract, compared to full performance of the contract.
Nothing in these Terms of Use affects any rights you have as a consumer under Greek and EU law, which cannot be modified or waived by contractual term.
IMPORTANT NOTICE: If the purchase of BALANTIA services takes place through an App Platform, then only the payment, withdrawal, subscription cancellation and/or renewal terms provided by that specific App Platform will apply.
INTELLECTUAL PROPERTY RIGHTS
I. Intellectual property rights. The intellectual property rights of the technology platform/App and its corresponding software code, as well as the usage rights for the apps built with it, for commercial or other purposes, which are protected by the relevant provisions of national and European law, exclusively belong to the Company. Republishing, reproducing, in whole, in part or as a summary or adaptation of the App content in any way is prohibited without prior written permission.
II. Possession and reuse. Using the Application and its Services doesn’t grant you ownership of any intellectual or other ownership rights or interests in the Application, its Services, or its Content. You’re not allowed to remove, cover, or alter any legal notices that appear in or alongside the Application and the Services. Reproduction, modification, renting, leasing, selling, trading, distributing, transmitting, broadcasting, public displaying, creating derivative works or exploiting any part for any commercial purposes, as well as accessing the Services (including the Content, the Database, the Application Programming Interface - API, and the software), is prohibited except with the express, written permission of the Company.
III. Software license. As long as you keep following these Terms of Use, the Company gives you a personal, non-transferable, non-assignable, revocable, and non-exclusive license to use the software and the Database through the Application Programming Interface (API) provided to you as part of the Services. This license is given only so that you can use and enjoy the benefits of the Services, as provided by the Company, in the way allowed by these Terms of Use as they apply from time to time. This license does not transfer title to the Application and its components, and comes with the following restrictions: (1) you must keep all notices in this Application about copyrights and other proprietary rights, and (2) you can't modify the Application or its components in any way, or reproduce, publicly display, distribute, or otherwise use the Application or its components for any public or commercial purpose, unless otherwise permitted by these Terms. Reverse engineering or trying to extract the source code of the Application or Database software is not allowed, unless you have the Company’s express, written consent. The Application might automatically download and install software updates for security or other reasons, without notifying you.
PRIVACY POLICY AND PROTECTION OF PERSONAL DATA
By using the App, you agree to the privacy policies we apply, and you accept that the App may use your information, as part of the privacy policies we apply. By using and benefiting from these Services, you acknowledge that the Services of the App are based on personalization. Providing the Services is only possible by using your personal data to deliver personalized Content. Visit the Privacy Policy of the App BALANTIA to find out more about personalization.
MODIFICATION AND TERMINATION OF THE APP AND SERVICES
I. We are innovating, changing, and improving the App continuously. We have the right to add or remove features or functionalities, create new limits to the Services, or temporarily or permanently suspend or terminate any Service. For any such change, the Company will make every effort to inform the user in a timely manner through the App.
You can stop using the App at any time. You are given the option for permanent and irrevocable deletion of your account from the "Account Reset – Deletion" choice in the "Settings - Account" menu. By selecting this, all your stored entries, data, and records you have made within the app will also be deleted. For this reason, you should make sure to extract or copy them to your own devices.
III. Subject to your established rights, we may, without notice, suspend or permanently cancel your Account, or impose limits or restrict your access to parts or all of your Account or the Services:
a. If you violate or we believe you are about to violate the Terms of Use, including any incorporated agreements, policies, or guidelines,
b. In response to requests from Authorities or other government agencies, as part of a valid legal process,
c. Due to unexpected technical issues or security problems or
d. If your Account remains inactive for extended periods, according to our account deletion policy. Specifically, before the prepaid period expires, a relevant notification is sent. If you don't respond, you may receive a final notification before the prepaid period expires. If the App is not used during one of the designated periods, your Account will be put into inactive status. It can stay in this status for a maximum of 365 days. After this time passes, the Company can delete the User Account without being required to notify you. Additionally, user personal data can't be recovered after this period has passed.
Subject to any statutory rights you may have, if your Account is terminated, either according to the Terms of Use in paragraph 12III of this document, or by your own decision, it is terminated permanently and irrevocably and access to the Account and all related information and Content linked to your Account will no longer be possible.
LIMITATION OF LIABILITY
I. To the maximum extent permitted by applicable law, the Company, its employees or agents make no representation, promise, or guarantee, express or implied, regarding the Services provided through the App. Your use of the App and the Services, including the Content contained in them, is at your own risk and according to your knowledge of your organization’s condition, its particularities, and your own program, and we do not represent, promise, or guarantee that the App’s services will deliver the desired result for you, bearing in mind that this App does not substitute or cover an in-person consultation, diet and/or treatment with a professional dietitian or health professional.
Additionally, the Company bears no responsibility for the ingredients of foods and commercial products suggested by the App, or for general category products. Please note that the nutritional composition of commercial foods is the one listed on their labels and may change without notice. For general category foods and commercial products that do not have their composition listed, either a similar food's composition has been chosen, an average value has been recorded, a calculation has been made, or the composition field is left blank if it's not possible to fill it in. The Company cannot know the exact production ingredients of each food or product, so it bears no responsibility for this. The Company will do its best to record these ingredients correctly, but has no responsibility for mistakes due to oversight or human error. Therefore, the Company accepts no responsibility for the ingredients of label products, general category foods, meal compositions, recipe compositions, or the food compositions offered for consumption suggested by the App lists.
The calculations of energy expenditure due to exercise are only an estimate, not a measurement, so they may differ from actual values.
Important notice : Given that the App allows the User to add new foods, new meals, new recipes as well as other info, the User understands and accepts that only they are responsible for the accuracy of the information they enter and that the analysis of the food's composition and its caloric value is affected by the information they've entered. It's also accepted and fully understood that the above (composition analysis and caloric value) can be affected by cooking conditions (temperature, utensils, etc.), the handler, how the recipe is carried out/applied, as well as the occasional lack of complete info about all the nutrients in the foods.
II. Furthermore, considering that the use of the App happens remotely, via the internet and electronic services, and that the App can in no way replace the services of doctors and health professionals. We bear absolutely no responsibility for any harm or damage to your health, whether it involves or affects a declared health condition you stated during registration or later, or any possible health data that has or hasn't been declared in the App. Using the App, including its Content, is entirely up to you and is done at your own decision and responsibility, according to your own statements and your knowledge of your body, its specifics and your own plan, and we do not state, promise or guarantee that using the App will not have any negative effect on your health.
III. In addition, you understand and accept that no data transmission over the Internet or through information storage technology is guaranteed to be secure, and therefore the Company fully disclaims any warranties, express or implied, regarding this.
Besides what is explicitly stated here, the Company accepts no liability, civil, criminal, or otherwise, towards the User or any third party claiming rights from them, in case any of the above mentioned, during the use of the Service, suffers direct, indirect, incidental or consequential damage to their profits, business, income, reputation, reduced product sales, decreased service frequency, or any other direct or indirect loss, financial or otherwise, lost profits, due to:
a. Delayed or improper sending, transmission, relay, storage, receipt of any information or content, or loss or destruction thereof, due to errors, omissions, technical glitches, faults, or malfunctions in telecommunication networks, the Internet, the website, or Internet Service Providers.
b. Any permanent or temporary deactivation of the Application, interruption of the entire Application or specific functions, account deletion, or technical glitches of the Application as described here.
c. Events, situations, actions, omissions, and acts of the Company or third parties, including the Users themselves, for which the Company provides no guarantees and holds no obligation as defined here.
d. Use by Users or third parties of User data (including any personal data) for purposes other than using the Service and providing the services, due to a violation (hacking).
e. Violation of applicable legislation on personal data protection or any other law related, for example, to the use of the Service, when it's not due to intent or gross negligence by the Company.
z. Any mismatch of the system time or Service time with any officially set time.
f. Force majeure events.
In any case, unless otherwise provided by law, we have no liability, under any circumstances, for any direct, indirect, consequential, incidental, special, actual, punitive damages or expenses, including but not limited to lost profits, loss or damage of property, and any third-party claims arising from or in connection with the use, copying, or display of this Application or its contents, or from your access to the Services, or any other linked website, regardless of whether we were informed, knew, or should have known of this possibility, including without limitation, losses resulting from or in connection with the deletion, alteration, or failure to store data held or transmitted by the Application, restriction, suspension or termination of your account, your downloading or sharing of information, including personal information, through the Services, unauthorized access to your Account or any data held or transmitted by the Services, connections provided by the Application or by third parties to external sites or Terms of Use, your transactions or participation in promotional activities of advertisers located on or through the services or any goods or services sold by such advertisers. The Company and the other above-mentioned individuals bear no responsibility for problems caused by others, or by the faulty or illegal acts of third parties.
h. You should not use the Application and the information it provides to make any diagnosis regarding your weight and health or determine any treatment, medication intake or their effects on your body, without first consulting a qualified healthcare professional. This Application in no way replaces any medical examination or dietary intervention you may need.
Important note: The Company is not responsible for the effect of the User's eating behavior on the User's body, in relation to any medication intake or for the results of it. It's the sole responsibility of the User to constantly monitor their health indicators and to adjust medication and/or dietary habits, where necessary, following the instructions/advice of the attending Doctor.
THE LIMITATIONS SET FORTH HERE FOR RESTORATION OF DAMAGE APPLY EVEN IF THE TERMS HEREOF HAVE NOT BEEN FULFILLED OR ARE DEEMED VOID OR NOT ENFORCEABLE, AND THE USER ACKNOWLEDGES THAT THESE LIMITATIONS ARE REASONABLE AND FORM THE BASIS OF THIS AGREEMENT, AND THAT WITHOUT THESE LIMITATIONS THE COMPANY WOULD NOT HAVE ENTERED INTO THIS AGREEMENT.
MODIFICATION OF TERMS OF USE
The Company reserves the right to modify, update, delete, add, or limit on its own a) these Terms of Use, in whole or in part, b) its Policies, c) the Service, d) the technical specifications of the Application (hereinafter the "Changes"), at its absolute discretion and/or when any change, as stated above, is required by law, without prior notice or consent from the User, but always within the limits of good business practice and as set by Law. Such Changes, modifications, additions, or deletions to the Terms of Use and the conditions of use will take effect immediately upon their recording and posting in the Application. Any use of the Application or holding your Account in the Application after the date on which any modifications to the Terms of Use come into effect, will be considered as your acceptance of the Terms of Use as amended. However, you are kindly requested to also check, on your end, from time to time, the Terms of Use of the Application. It is clarified that any change of these Terms of Use does not affect events, other transactions, or uses of the platform and the Service that you have already carried out before the effective date of the Changes, as described above, and which the Company has accepted. If, however, you want any clarification or information regarding the Changes, or if you have any disagreement, objection, or question related to them, you can contact the Customer Support Department at [support@balantia.](mailto:support@balantia.)app before taking any action in the Application. Any action, use, or transaction you make in the Application, including use of the Service itself, now or after the Changes as stated above, is considered as unconditional acceptance of these. Any information/clarification given as above by the Customer Support Department of the Company regarding the Terms of Use does not constitute a replacement, substitution, or modification of the present Terms of Use, since they are provided exclusively to help Users, while the Terms of Use form our sole and exclusive agreement.
OTHER TERMS – USER DECLARATIONS
Users must respect the intellectual property rights of third parties, their personal data, and personality, and not violate these by posting comments, information, or in general through their actions or omissions.
Regarding personal data protection, each User must take the appropriate technical, organizational, and legal measures to ensure privacy and information security.
Users of the Application also declare, explicitly and unconditionally, and guarantee that:
In case a third party acts on their behalf and for their account (Authorized User):
That this person has obtained all necessary permits to grant their data, details, and information that concern them, including consents, according to the applicable legislation for personal data protection that they provide.
They have taken and will continuously ensure to take appropriate technical, organizational, and legal measures to guarantee confidentiality and protect personal data.
At their own responsibility and expense, they will immediately take all necessary measures and, in any case, fully and entirely compensate the Company for any claim, loss, damage, cost, expenses, obligations, liabilities, penalties, fines, legal fees that these persons may be required to pay as a result of (a) any breach by them of these Terms of Use, their representations and warranties hereunder, the intellectual or other rights of the Company (b) any other act or omission during the use of the Service that is illegal.
The information and data they enter into the Application are complete, true, and up-to-date.
The use of the Application is entirely at their own risk and every action/omission binds the User alone, exclusively, and that the Application is only available for personal and not commercial use.
Users are obliged not to misuse the Service in bad faith and to declare real facts and data concerning them.
The use of the Application and the Service by Users and any of their transactions through the Application is entirely at your own responsibility.
ABOUT THESE TERMS
I. Continued use of the Services. You can stop using the App and Services at any time, while continued use of them or keeping your Account on the App after the effective date of any amendments to the Terms of Use means that you accept the Terms of Use as amended.
II. Waiver and severability of Terms. The Company's failure to exercise or enforce any right or provision of these Terms of Use will not constitute a waiver of such right or provision. If any provision (or part of a provision) of these Terms of Use is found to be invalid, the Company and you agree that the intentions reflected in the provision will apply, and the other provisions of these Terms of Use will remain in full force and effect.
III. Assignment by the Company. The Company has the right to freely assign this App and these Terms of Use and all policies and other documents incorporated or referenced herein (including all rights, licenses, and obligations arising from them), in whole or in part and without notice, for any reason, including for the purpose of internal restructuring (indicatively, due to merger or acquisition).
IF ANY TERM HEREIN IS FOUND TO BE INVALID, ILLEGAL OR UNENFORCEABLE FOR ANY REASON, IT WILL NOT AFFECT THE VALIDITY OF THE REMAINING TERMS OF USE WHICH WILL CONTINUE TO APPLY
PROVISIONS REGARDING THE PARTIES, CHOICE OF LAW, JURISDICTION, AND OTHER LOCAL PROVISIONS FOR THE REGION
It is expressly agreed that any dispute that may arise from or in connection with the use of this Application will be subject exclusively to the Courts of Piraeus and the applicable law will be Greek Law.
Any service of documents to the Company shall be made at its registered office, unless a relevant change has been notified, in accordance with these Terms of Use.
BB GROUP MONOPROSOPI I.K.E is a Private Capital Company (hereinafter the “Company”), located in Piraeus, at Kythiron Street, no. 2, PC 18541, Greece, with VAT number 801898550, K.E.FO.D.E ATTICA tax office, GEMI number 165405309000, email [support@balantia.](mailto:support@balantia.)app. The Company manages the website [www.balantia.](http://www.balantia./)app (hereinafter the “Site”) and the mobile application BALANTIA, (hereinafter the “App”) which is accessible via compatible mobile electronic devices (smartphones), with IOS or Android software, available for download and use from the AppStore and PlayStore, for the purpose of monitoring energy balance and body weight, as well as the intake of certain nutrients.
The Company respects privacy and ensures the protection of personal data. Personal data is protected using high standards and procedures, safeguarding it from risks of loss and unauthorized disclosure or access, in accordance with the applicable legal framework at any given time.
This Privacy Policy describes the types of personal data of the App users that are collected, the purposes for which the data is used, and the extent of their processing. The policy applies to all personal data processing activities carried out by the Company, especially in connection with the services offered on the Website and the App.
DATA CONTROLLER & DATA PROTECTION OFFICER
The entity responsible for collecting, processing, and using users’ personal data, in accordance with the General Data Protection Regulation (GDPR) is:
The company BB GROUP ΜΟΝΟΠΡΟΣΩΠΗ Ι.Κ.Ε. based in Piraeus, at Kythiron Street 2, PC 18541, Greece, with VAT number 801898550 Tax Office KE.FO.D.E ATTIKIS, and GEMI number 165405309000.
Additionally, users of the App (hereinafter the “User”) can contact the Data Protection Officer for questions about their data, the Data Protection Policy, or to exercise the rights provided by current legislation.
ENCRYPTION
The Company uses all necessary technical and organizational measures, based on the General Data Protection Regulation 2016/679, which went into effect on May 25, 2018 (hereinafter referred to as “GDPR” or “ΓΚΠΔ”), to make sure that the User’s personal data is secure throughout its processing. The Company is constantly making every effort to keep that data safe, maintains the highest possible level of information security, and complies with the suggested technical measures, such as encryption, pseudonymization, anonymization, and data minimization, throughout the processing. The Company uses the secure communication protocol SSL (Security Sockets Layer) with strong 256-bit encryption, ensuring the privacy and inviolability of your transactions and personal details. The Company is in continuous harmonization and compliance with the terms of the GDPR to protect individuals from personal data processing and constantly makes every possible effort to comply.
PURPOSE OF PERSONAL DATA PROCESSING
According to the legal framework above, the Company collects and processes Users’ personal data, within the Application, only for the purposes below and only to the extent absolutely necessary for the effective service of those purposes. This data is always relevant, appropriate, and not more than what is required considering the below purposes, it is accurate, and, if needed, updated and maintained. The Company may process personal data if the processing is necessary for at least one of the following legal bases:
for the execution of the contract between us,
in order to comply with its legal obligation,
for the purposes of its legitimate interests,
when the User has given their consent,
for the protection of the User's vital interests,
for the performance of a task carried out in the public interest,
for the establishment, exercise or defense of legal claims or when courts are acting in their judicial capacity,
The Company primarily retains and processes the simple and sensitive personal data provided by the User or another person with the legally provided authorization of the User, for the purpose of performing the service contract.
COLLECTION, PROCESSING & USE OF PERSONAL DATA
4.1. Personal data
According to the General Data Protection Regulation 2016/679, which came into effect on May 25, 2018, and the Implementing Law 4624/2019 on the protection of personal data, “Personal data” is any information relating to an identified or identifiable natural person. An identifiable natural person is someone whose identity can be established, directly or indirectly, especially by reference to an identification element, such as name, ID number, location data, residence location, online identifier (IP address, e-mail), or to one or more factors specific to the physical, physiological, genetic, psychological, economic, cultural, or social identity of that natural person.
4.2 Data collection when using the BALANTIA website
When Users visit the Website, the server automatically creates log files, based on the Company’s legitimate interests, according to Article 6(1)(f) of the GDPR. These log files, which are necessary for the functionality of the Application and do not exceed the User’s interest in protecting their personal data, contain information that cannot be directly linked to a specific individual. This information includes details like the type and version of the browser, the operating system, the referrer URL (the previous web page visited), the IP address of the computer requesting the data, the date and time of access to the server, and the file requested by the User (file name and URL: Uniform Resource Locator). The purpose of gathering this data is strictly for statistical analysis and security reasons (e.g., investigation of abuse or fraud). In cases where it is necessary to keep the data for a longer period for evidential purposes, it will remain undeleted until the final resolution of the relevant event.
4.2.1. Website hosting service
The IT infrastructure and related services of the Website are provided by companies that offer website hosting services.
The company has entered into and will continue to enter into website hosting service contracts with cloud service providers in the future, offering a platform for online business processes. Through the hosting tools, only the personal data collected from the Website will be stored on the servers of the partner company. This data may include metadata and communication data, contact details like names and addresses, contract and payment details, as well as content data (e.g. completed forms). This data is processed only to the extent that is necessary for carrying out the website hosting contract. The company is committed to protecting your personal data and complying with the General Data Protection Regulation (GDPR). When we work with third-party companies to provide services, we make sure these companies meet the same strict data protection standards. Your personal data will only be used for the purposes described in this Privacy Policy and won't be passed on to third parties without your consent, unless required by law.
4.2.2. Use of cookies
To improve usability and overall effectiveness, the Website or third parties working on behalf of the Company may store cookies on the User's hard drive, provided the User has given consent, in accordance with article 6(1)(a) of the GDPR.
A cookie is a small text file that is used, among other things, to record information about the use of a Website. These cookies can't run programs or transmit viruses to the User's computer or device. They don't contain personal data and can't be linked to specific individuals. Also, these data are not combined with other data sources.
It’s possible to use the websites managed by the Company without cookies. Users can disable or limit cookie storage for specific websites in their browser settings, or set up their browser so that they get notified whenever a cookie is sent. Users also have the option to delete cookies from their computer’s hard drive or their device at any time.
4.3 Personal data when using the BALANTIA App
4.3.1. Required information for creating a personalized User account
To be able to use the App, Users need to provide information such as email address and password. This information is necessary for identifying the User and for communication between the Company and the User. The User’s data, including email address, stays private and can’t be seen by other Users unless the App supports it and the User has given their consent. Storing this data is based on the consent of each individual User, according to Article 6(1)(a) of the GDPR.
4.3.2. Using the BALANTIA App with the “Sign in with Apple” feature
Users have the option to create an account in the App via their Apple account. They can sign up or log in to the BALANTIA, app using their Apple account, by clicking the "Continue with Apple" button in the App when registering. When connecting with their Apple ID, Users can choose to hide or share their personal email address with the App. The "Hide My Email" option lets Users use Apple’s email relay service to create a general alias address, through which messages from the App are forwarded to their personal email address. "Continue with Apple" uses two-factor authentication (2FA), eliminating the need for an extra password.
4.3.3. Using the App BALANTIA with the "Continue with Google" feature
Users have the option to create an account in the App, through their Google account. They can sign up or log in to the App using their Google account by clicking the "Continue with Google" button in the App when registering. In this process, the App collects and stores the User's personal data from their Google account, including the User's email address, optionally the User's first and last name, and the User's profile picture. Users can customize the data transfer to the App via their Google account privacy settings.
4.3.4. Using the BALANTIA App via registration with magic link
Users have the ability to create an account in the App through a one-time-use link (magic link) that is sent to them during the authentication process. After the User enters their Username, a URL is sent to the User's email address via text. The User clicks the link for verification, without entering a password.
4.3.5. Data provided by the User
When a personalized User account is created, the User can optionally provide, in addition to the required information (email address and password), their first name, last name, and place of residence, which are then recorded by the App. Additionally, the App records data provided by the User, through a personalized or anonymous User account, which can be entered while using the App. These include a User profile, which includes (among others) the following data about body and health:
Age/ date of birth
Gender
Height
Diet (e.g. vegetarian)
Diet Goal (e.g. weight loss)
Recorded activities
Calorie intake and activity calories
Steps
Starting weight, weight progress and weight goal (nu
Blood pressure
Biochemical check (e.g. blood sugar values)
Water intake
Favorite foods, meals, recipes
Daily details (e.g., eaten meals)
App User Status (active subscription: yes/no)
The data is collected based on the User's consent according to Article 6(1)(a) of the GDPR. Providing the data is necessary to make it possible to use the application's features. Specifically, it is necessary to provide the initial weight, the target weight, gender, date of birth, and height, so the Application can calculate the User's personalized calorie intake target as well as macronutrients. Other data, such as water consumption, allows the User to track the amount of water they drink. This data is used exclusively for the purposes mentioned and is not accessible by third parties.
4.3.6. Data automatically recorded by the Application
When the application is installed, the following details are recorded once:
Installation date
Registration date
Operating system of the device used (Android/iOS)
Country
Language
This data is recorded for the purpose of improving and personalizing our services and this happens based on our legitimate interest according to Article 6(1)(f) of the GDPR.
4.3.7. Data recording during App usage
During your use of the App, the following are recorded:
Current IP address
App version in use
Current time zone
This data is recorded to improve and personalize the provided services, based on the Company's legitimate interest according to Article 6(1)(f) of the GDPR.
4.3.8 User Permissions for the App
When a User uses the app BALANTIA, they may be asked to grant permission to allow the app to access certain features or data on their device. The common permissions you might be asked for by the app may include:
Location Permission:
Precise location (GPS): Used for providing services that need geolocation, like mapping, navigation, and location-based services.
Approximate location: Gives your general area, usually through Wi-Fi and mobile networks.
Camera Permission:
Lets the app take photos and record videos.
Microphone Permission:
Lets the app record sound.
Storage Permission:
Internal storage: Lets the app access data stored on the device.
External storage (SD card): Lets the app read and write data to the SD card.
Internet Permission:
Lets the app access the internet via Wi-Fi or mobile data.
Calendar Permission:
Lets the app read and change events in the User's calendar.
Sensors Permission:
Lets the app access various device sensors, like the accelerometer, gyroscope, etc.
Notification Permission:
Lets the app send notifications to the User.
Bluetooth Permission:
Lets the app connect and communicate via Bluetooth with other devices.
To give permission, the application user usually follows these steps:
Permission request: When the app needs access to certain functions or data on the device, a pop-up window appears asking the User to grant permission. This window describes the permissions requested and explains why they are needed.
User consent: The User can choose to accept or reject the request. If they accept, the app gets access to the requested features or data.
Permission management: Users can manage the permissions they've granted through their device settings. They can revoke permissions or change the settings at any time.
For example, if the app needs access to the User's location, a message will pop up explaining why the app needs this permission and how the location data will be used.
Giving these permissions depends on the app's features and its needs. It's important for Users to carefully read the permissions an app asks for before granting them, so they understand what kind of data and device features the app will be able to access.
4.3.9. Consent for use of data for research and scientific purposes
By registering and using the Application, you give your explicit consent for your data to be used for research and scientific purposes. This use may include:
Data analysis: Using your data for analysis and drawing conclusions that will help improve our services.
Publications: Using anonymous data for publishing scientific articles and studies.
Development of new technologies: Using your data for developing innovative technologies and solutions.
Your data will be processed with strict security measures to protect your privacy, will be anonymous, and will not include personally identifiable information. You can withdraw your consent at any time through your account privacy settings. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
4.3.10. Contractual relationship and payment process
When it comes to creating or changing the contractual relationship between the User and the App, the App stores the User’s personal data based on Article 6(1)(b) of the GDPR, as long as this is necessary for performing the contract. The User can get the BALANTIA app by subscribing, optionally choosing to start with the free trial period (hereinafter “Free trial”) if provided. If the User decides to buy the App after the Free trial ends, they will be taken directly to the App Store (Apple) or Play Store (Google) (hereinafter “App Platform”). When the User gets redirected to the relevant App Platform, the platform sends the start and end dates of the subscription and, if applicable, the cancellation date, as well as the reason for cancellation (e.g., after a possible cancellation). Payment processing data is collected directly by the App Platforms, which also set their own privacy policies.
In this process, the App also records the following:
Subscription start and end dates.
Subscription cancellation date.
Subscription cancellation reason.
DATA SHARING WITH THIRD PARTIES
The App prioritizes the protection of Users' personal data, treating it as confidential and in line with data protection laws as well as this Privacy Policy. The App only collects and stores data provided by third-party providers with the User's consent, according to Article 6(1)(a) GDPR, and transmits the relevant data to them. The App does not process data in a third country, nor does it outsource their processing there. If that ever becomes necessary, the procedure will only take place when the specific requirements of Articles 44 and following of the GDPR are met.
If the European Commission doesn’t assign the same level of data protection to a third country as the EU, the App ensures the maintenance of the European level of data protection through standard contractual clauses (SCC - EU Standard Contractual Clauses) and binding corporate rules under Article 46(1) and (2)(c) of the GDPR. However, there might be cases where authorities in a third country could access user data for control and monitoring reasons, and the legal remedies to ensure the rights of data subjects might be ineffective and unenforceable.
CONTACT & CUSTOMER SUPPORT
The App has a contact form, where Users manually enter their details (name, email address, device OS version - iOS or Android -, a description of the issue). Based on this info, the App Support Team can access user data that's stored in the User's app.
The personal data provided by the User for this contact request is necessary only to answer the User's question or to communicate with them and is used for related technical management. This data is not shared with third parties.
If the User agrees to have their data stored, they have the right to withdraw the consent they've given at any time in the future. In such cases, their personal data will be deleted immediately. The User's personal data will also be deleted without withdrawal of consent if the App has handled their request, or if the User withdraws consent for storage before the request is processed. This also applies if storage isn't allowed for other legal reasons.
NEWSLETTER & CORRESPONDENCE
The App regularly sends emails to its Users, with updates about current nutrition trends, recipes, and other interesting offers and tips about nutrition and weight management. Users, by downloading the App and/or registering on the Website and/or in the BALANTIA app and/or by using it, accept, according to the Terms of Use, that they might receive these informational messages. Access to the app is completed by sending a unique access link (magic link) to the email address provided by the User. This process is recorded, based on the legitimate interest of the App, in accordance with Article 6(1)(f) of the GDPR.
By registering on the Website or in the App, Users consent to the processing of their provided data for the purpose of sending and receiving emails (Article 6(1)(a) GDPR). In addition, Users agree that the App may collect and process data regarding their behavior with emails, like emails that have been read/opened and clicks on links, in order to tailor the content of future emails to their preferences.
For example, if a User repeatedly clicks links about Topic A but not about Topic B, they’ll only get or get more links about Topic A in future emails.
Users can withdraw their consent to receive these emails at any time by sending an email to [support@balantia.](mailto:support@balantia.)app without needing to give a reason. The withdrawal of this consent will take effect immediately.
Additionally, you can stop receiving emails by using a link found at the end of every newsletter (unsubscribe). The App may keep the provided email address and stored data, along with the registration record, for up to three years based on its legitimate interest, so it can prove that consent was previously given. The processing of this data is limited to the purpose of possible protection against claims. An individual deletion request is possible at any time, as long as the previous existence of consent is also confirmed.
We understand the importance of extra measures to protect children's privacy. People under 18 aren't allowed to create an account unless their parents have given consent according to the applicable law. If we become aware that personal data has been collected about a child under the minimum age without parental consent, we will immediately delete that data. Parents who believe their child has submitted personal data and want it deleted should contact us using the contact details provided above.
USE OF TOOLS FOR WEB ANALYSIS, PROMOTION & TARGETING
Based on the User's consent, according to Article 6(1)(a) of the GDPR, the Application uses various tools and add-ons for web analytics, remarketing, and retargeting. In this process, cookies are used that forward the IP address and/or record and analyze different kinds of data. These include, for example, the number of Website visitors, the duration of visits, the average page load time, and the source of the visitors. These cookies are used to make it possible to create more targeted offers for the Users of the Website and the Application. In particular:
8.1. Google Tag Manager/ Google Analytics /Google Optimize /Google Analytics from Firebase
Our Website uses Google Tag Manager (“Google Tag Manager”), a tool that lets you integrate tracking, statistics, and other technologies into the Website. Google Tag Manager doesn’t create user profiles, doesn’t store cookies, and doesn’t perform independent analyses. It’s used only to manage and run the tools that are integrated through it. To carry out these functions, Google Tag Manager records certain aggregate data, which is used for diagnosing the performance of the integrated tracking and statistical tools. This data does not include IP addresses or identifying information that could lead to the identification of specific individuals.
The tools Google Analytics, Google Optimize and Google Analytics for Firebase are used on both the Website and the App. Google Analytics for Firebase is the version of Google Analytics that is built into Firebase, Google's app development platform.Google. These tools are used to analyze how people use the Website and the App, with the goal of improving performance and user experience. Google Optimize works together with Google Analytics and lets you customize and optimize certain parts of the Website so they match User behavior better, improving browsing experience.
The provider of the above web analytics services is Google Ireland Ltd. ("Google"), based at Google Building Gordon House, Barrow Street, Dublin 4, Ireland.
8.2. Social media add-ons (social plug-ins)
With the User's consent, under Article 6(1)(a) of the General Data Protection Regulation (GDPR), the App uses several social media add-ons, as well as web analytics, remarketing, and retargeting tools. These tools are used to make the Website better and offer more targeted and relevant deals to Users.
8.2.1. Facebook Platform
On our Website and App we use the social network plug-in Facebook (facebook.com), which is operated by Meta Platforms Inc., based at: 1601 Willow Road, Menlo Park, CA, 94025, USA ("Facebook").
You can recognize the plug-in by the Facebook logo or by the label "Facebook Social Plug-in". You can check out the list and appearance of Facebook's social plug-ins at the following link: https://developers.facebook.com/docs/plugins
When a User interacts with the social media plug-in, a direct connection is created with Facebook's servers. The content of the plug-in is sent straight from Facebook to the User's device and built into the page they're viewing, so they can interact without leaving the Website. This integration lets Users view and interact with Facebook content right from the Website, improving user experience and boosting engagement with the App's content.
The data processed by the plugin may be used to create user profiles. The Application has no control over the scope of the data collected by Facebook through the plugin and informs Users about this. By integrating the plugin, Facebook receives information about the User's visit to this specific Website page. If the User is logged into their Facebook account, the visit may be linked to their profile. If the User interacts with the plugin (e.g. by clicking the "Share" button), the relevant information will be transmitted directly from their device to Facebook and will be stored there. Even if the User is not a member of Facebook, there's still a chance that Facebook might collect and store their IP address. To prevent data collection from Facebook via the Online Offer, the User should:
Log out of their Facebook account before visiting our Website.
Delete cookies from their device.
You can find more information about data processing by Facebook at the links below:
The above settings apply regardless of the device used by the User, whether it's a desktop computer or a mobile device.
8.2.2. Platform X
Features and content of the X (formerly Twitter) platform, provided by X Corp. (formerly Twitter Inc.), headquartered at 865 FM 1209, Building 2, Bastrop, TX 78602, USA, may be embedded in the Website and the BALANTIA. These features may include, among others, interactive buttons, through which the User can share Website links or interact with content related to the App. If the User is a member of the X platform, the company may associate content sharing actions or the use of interactive features with their personal profile.
The data protection policy of the X platform is available at the following link: https://x.com/el/privacy
8.2.3. Instagram Platform
Features and content of the Instagram platform may be integrated into the Website and the App. The service provider is Meta Platforms, Inc., based at 1601 Willow Road, Menlo Park, CA 94025, USA. This integration may include content like photos, videos or texts, as well as interactive buttons through which the User can indicate that they like the content, follow content creators, or interact with our posts. If the User is already a member of the Instagram platform, the service may link interaction with the above content and features to their personal profile.
For more information about data protection policy of Instagram, you can visit the following link: https://instagram.com/about/legal/privacy/
8.2.4. Pinterest Platform
A plug-in of the Pinterest platform is used on the Website and the App, which is provided by Pinterest Europe Ltd., headquartered at Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland. This plug-in may include content like photos, videos, or texts, as well as interactive buttons, through which the User can indicate they like certain content or choose to follow content creators or the posts from the BALANTIA. App. If the User is a member of the Pinterest platform, the company can link their actions, as well as their interaction with the embedded content, to their personal profile. The information collected by the plug-in, related to User activity on the Website, is transferred to Pinterest servers in the United States and stored there. However, if IP anonymization is enabled, the User’s IP address is limited (truncated) within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area (EEA). Only in exceptional cases is the full IP address transferred to a Pinterest server in the United States and anonymized there. Pinterest uses this information, on behalf of the Website operator, to evaluate the activity of the User on the Website, to prepare reports on Website usage, and to provide additional services related to the use of the Website and the internet in general.
The Pinterest platform's data protection policy Pinterest is available at the following link: https://policy.pinterest.com/privacy-policy
8.2.5. TikTok Platform
Features and content of the TikTok platform, provided by TikTok Technology Limited, based at 10 Earlsfort Terrace, Dublin, D02 T380, Ireland, may be embedded in the Website and App. This content may include, among other things, videos as well as interactive buttons, through which the User can like certain content or choose to follow content creators or posts of the BALANTIA. If the User is a member of the TikTok platform, the company may link their interaction with the above content and the available features to their personal profile on the platform. The information collected by the TikTok pixel, regarding the User’s activity on the Website, is transferred to servers of TikTok, including servers located in third countries, such as the United States, and stored there. However, when the IP anonymization setting is active, TikTok limits the User’s IP address within the member states of the European Union (EU) or other countries participating in the Agreement on the European Economic Area (EEA), before its transfer. Only in exceptional cases is the full IP address transferred to a TikTok server in a third country and limited there. TikTok uses this information, on behalf of the Website administrator, for the evaluation of User activity on the Website, the preparation of reports about the Website’s usage, and the provision of services related to the use of the Website and the internet in general.
Detailed information about TikTok’s data privacy policy can be found at the following link: https://www.tiktok.com/legal/privacy-policy
8.2.6. Youtube Platform
Features and content of the YouTube platform, provided by YouTube LLC, based at 901 Cherry Avenue, San Bruno, CA 94066, USA, may be embedded on the Website and the App. The embedded content may include, among other things, videos, as well as interactive buttons, through which the User can show they like a video (like) or choose to follow specific content creators or posts from the BALANTIA app. If the User is a member of the YouTube platform, the company may associate their interaction with the above content or plugin features with their personal profile. The information generated from using the Website is transferred to the servers of YouTube LLC in the United States and stored there. However, when the IP anonymization function is enabled, the User's IP address is limited (truncated) within the member states of the European Union (EU) or in other countries participating in the European Economic Area (EEA) Agreement, before being transferred to the United States. Only in exceptional cases is the full IP address transferred to a YouTube LLC server in the United States and limited there. YouTube LLC uses this info, on behalf of the Website administrator, for the evaluation of User activity on the Website, to prepare reports about Website use and to provide services related to Website and internet usage in general.
YouTube LLC's data protection policy YouTube LLC is available at the following link: https://www.youtube.com/howyoutubeworks/our-commitments/protecting-user-data/
USER DATA DELETION
The App keeps the user's personal data for as long as they're using it. If the account gets deleted, the email address, first name, last name, profile picture, and links to third-party providers are deleted forever. Some data might be kept only if required by law or to solve legal issues, prevent fraud, or enforce the App's Terms of Use.
USER ACCOUNT RESTORATION
Users can restore their account. In this case, a new account will transparently be created and the settings will be copied (email address, password, settings, goals, etc.).
USER RIGHTS
As a Data Subject, the User of the Website or the BALANTIA application has the following rights:
11.1. Right of access - Article 15 of the General Data Protection Regulation (GDPR - 2016/679)
The User has the right, at any time, to receive, free of charge, information and updates regarding which of their personal data have been collected and stored by the Application, the origin and recipients of the data, the purpose and legal basis for processing them, the intended storage period, any recipients or categories of recipients, and the retention period.
11.2. Right to rectification Article 16 of the General Data Protection Regulation (GDPR - 2016/679)
Additionally, the User has the right to request from the Company, without undue delay, the correction of any inaccurate personal data concerning them. Taking into account the purposes of the processing, the data subject has the right to request the completion of incomplete personal data, including by means of a supplementary statement.
11.3. Right to withdraw consent Article 7 (3) of the General Data Protection Regulation (GDPR - 2016/679)
The User has the right to withdraw their consent for the processing of their data at any time with future effect, without a reason being needed or mentioned for the withdrawal.
11.4. Right to erasure Article 17 of the General Data Protection Regulation (GDPR - 2016/679)
Under the conditions of Article 17 of the GDPR, the User can request the deletion of their personal data. Their right to erasure depends, among other things, on whether the data concerning them is still necessary for the fulfillment of the Company’s legal obligations.
11.5. Right to restriction of processing Article 18 of the General Data Protection Regulation (GDPR - 2016/679)
Under the conditions of Article 18 of the GDPR, the User can request the restriction of processing of their personal data concerning them.
11.6. Right to data portability Article 20 of the General Data Protection Regulation (GDPR - 2016/679)
The User has the right to receive the personal data they provide, in a structured, commonly used and machine-readable format, or ask for these data to be sent to another controller, as long as the processing is based on the subject’s consent and is carried out by automated means.
11.7. Right to object Article 21 of the General Data Protection Regulation (GDPR - 2016/679)
The User can, at any time, exercise their right to object to the creation of user profiles and the processing of their personal data when the processing is based on Article 6 of the General Data Protection Regulation (GDPR - 2016/679). Personal data will no longer be processed unless there are compelling and legitimate grounds that override the User-data subject's interests, rights, and freedoms. When a User's personal data is used for direct commercial promotion - marketing, they have the right to object, at any time, to this processing.
11.8. Right not to be subject to automated decision-making Article 22 of the General Data Protection Regulation (GDPR - 2016/679)
The User has the right not to be subject to a decision based solely on automated processing, including User profiling, which produces legal effects concerning them or similarly significantly affects them.
11.9. Right to lodge a complaint Article 77 of the General Data Protection Regulation (GDPR - 2016/679)
The User has the right to file a complaint with the competent Supervisory Authority for the Company, that is, the Hellenic Data Protection Authority (Athens, Kifisias Avenue 1-3, P.C. 115 23, tel: +30 210 6475600, e-mail: contact@dpa.gr – www.dpa.gr).
ISSUING & UPDATING OF THE DATA PROTECTION POLICY
This Data Protection Policy is currently valid as of the March 2025 version. If the Website or the App is modified, or if legal requirements change, this Data Protection Policy might be revised. The current version of the Data Protection Policy can be viewed and printed at any time by visiting https://www.balantia.app/privacy.
