Make sure you have enabled the connection with Health Connect:
either from the Dashboard, in the steps panel, by clicking the "Connect with Health Connect" button
or from Settings on the right at the bottom of the screen, by clicking on the Automatic Tracking icon to enable it
Make sure that balantia has permission to read steps through Health Connect.
Check that the apps from which you expect data (e.g. Google Fit, Samsung Health, Fitbit, Garmin) have permission to write steps to Health Connect.
Make sure that the connected app records steps normally for that specific day.
If there is no data there, synchronization cannot be performed.
Make sure you have enabled the connection with Apple Health:
either from the Dashboard, in the steps panel, by clicking the "Connect with Apple Health" button
or from Settings on the right at the bottom of the screen, by clicking on the Automatic Tracking icon to enable it
Make sure that balantia has permission to read steps from Apple Health (Health).
Check that the device or applications from which the data originates (e.g. iPhone, Apple Watch) have permission to write steps to Apple Health.
Make sure that the connected device or application (e.g. iPhone or Apple Watch) regularly records steps in Apple Health for that specific day.
If there is no data there, synchronization cannot occur.
Connect Health Connect on Android
Recording steps on Android devices
Connect Health on iOS
Recording activity & steps on iOS devices
