If you're experiencing a technical issue or need help, you can contact the balantia support team directly through the app.
How to get support
Tap “More”
It's the third tab in the navigation bar at the bottom of the screen.
Find the “Help & Support” section
Here, you'll find the following options:
Support: Start a conversation with our team to get help.
Report a Bug: If something isn't working properly, submit a report along with the necessary technical information so we can investigate the issue.
Help Center: Browse articles and guides with answers to frequently asked questions.
App Tour: Take a quick tour to get familiar with balantia's main features.
When you contact us through the app, your account details and app version are automatically included, so you don't need to provide them yourself.
Found incorrect nutritional information for a food?
Open the food, tap the three-dot menu in the top-right corner, and select “Report a Problem” to let us know.
Have an idea or suggestion?
If you'd like to suggest a new feature, go to “More” → “About balantia” → “Roadmap” and share your idea with us.
Other ways to contact us
You can also reach our team by email at [email protected].
The balantia support team will review your request and get back to you as soon as possible.